Estimator

Paul Davis Restoration of the South Region•Garner, NC

10d•Onsite

About The Position

Join the Paul Davis Team! The Estimator is responsible for preparing scopes and estimates for reconstruction and emergency services on site. The Estimator’s primary responsibilities are to scope losses, create estimates using estimating software, and secure the project. Paul Davis has been serving people in their time of need when facing disaster and having their worst day since 1966. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work!

Requirements

Knowledge of Microsoft Office applications (Outlook, Word, Excel)
Knowledge of our main operating systems; RMS, Xactimate and Symbility
Customer Service Skills
Communication skills
Typing skills
Administration skills
Ability to learn and operate our primary operating systems
Ability to create documents
Ability to answer and communicate with customers over the phone and face to face
Ability to work office equipment (fax, scanner, printer, phone system, computers)
Ability to work independently
Ability to work in a team environment and develop staff
Ability to coordinate multiple jobs within the same time frame
Ability to operate our main operating systems
Stress Management and Composure
Maintain a level of confidentiality
Bachelor’s Degree or equivalent industry experience
Experience with writing estimates in Xactimate and Symbility
Must be able to climb and scope roofs
Must be able to stay in a stationary position up to 80% of the time
The person in this position needs to frequently move about a customer job site (indoors and outdoors)
Occasionally ascends and descends a ladder to service customer sites
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
Must be able to observe and perceive information on a computer and documents
Must be able to communicate and converse with customers over the phone and face to face
Occasionally will lift up to 50lbs
Ability to safely operate a company vehicle

Nice To Haves

HAAG Certified
Industry certifications (IICRC and Lead)

Responsibilities

Inspect properties for wind and hail damage to include interior damage
Meet with home and property owners to conduct onsite inspections and scope generation
Complete estimates within 24 hours of assignment
Meet all service standards set forth by the client or the company.
Estimate each loss using a 3rd party estimating software, Xactimate or Symbility (as required). Train on such software as needed.
Work closely with insured and interested parties to obtain agreement and close opportunity.
Ensure each project achieves a minimum gross profit margin as determined by company standards.
Communicate and document any change orders and insurance supplements.
Build and maintain business relationships with insurance adjusters, brokers, and TPA’s.
Responsible for being the first contact for homeowners when participating in the on-call rotation.
Responsibility for adhering to the PDO Health & Safety Program.
Meet Net Promoter Score of minimum monthly average of 70.
Closing the Loop 100% of the time within 24 hours.
All other duties as assigned