Estimator

Boyd Group Services•Reisterstown, MD

4d•Onsite

About The Position

The Estimator's primary responsibility is to provide an exceptional and successful customer experience by creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. They accurately assess vehicle damage, document needed repairs and parts replacement on the damage appraisal, and play a pivotal role in the customer's experience by ensuring alignment with all team members to achieve the repair facility's KPIs. The role involves ensuring compliance with all insurance client requirements, processes, and metrics, as well as adhering to the company's operating procedures regarding customer drop-offs, repair planning, customer communication, and delivery.

Requirements

Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s
Minimum of 1-year experience
Must be willing to complete I-CAR Training
Valid Driver’s License

Responsibilities

Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily “production walks” with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store's KPI’s by maximizing role performance
Uphold the company's Core Values : Honesty, Integrity & Respect

Benefits

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available