Esthetician (Casual)

AccorHotel • Kohala Coast, HI

10d • Onsite

About The Position

Fairmont Orchid is seeking a casual Esthetician to join their team on the Kohala Coast of Hawai‘i Island. This role involves performing a full range of aesthetic services, including facials, nail services, and waxing, while delivering a personalized and professional guest experience. The Esthetician will be responsible for maintaining a high standard of cleanliness and safety in the spa, recommending products, and ensuring guest satisfaction. This position offers an opportunity to work in a luxury resort environment and contribute to exceptional guest experiences.

Requirements

• Service focused personality is essential
• Luxury resort or wellness experience is essential, ideally in Hawai'i.
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Experience and Education in Spa within a luxury resort setting.
• Provide the necessary State and Federal Requirements to work in a Spa (Hawaii Beauty Operator License)
• Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Nice To Haves

• Additional certification(s) in a Spa will be an advantage (Hawaii Licensed Massage Therapist, First Aid, CPR, AED)

Responsibilities

• Perform a full range of aesthetic services including facials, nail services (manicures and pedicures), and waxing in accordance with established protocols and safety standards.
• Deliver a warm, professional, and personalized guest experience from consultation through service completion.
• Conduct thorough guest consultations to assess skin, nail, and hair-removal needs, contraindications, and preferences.
• Maintain complete knowledge of all spa services, products, and facility offerings.
• Prepare treatment rooms, tools, and products prior to each service, ensuring cleanliness, organization, and proper sanitation.
• Clean, disinfect, and sanitize all tools, implements, equipment, and work areas before and after each service in compliance with State of Hawaiʻi regulations and property standards.
• Maintain strict adherence to infection control, hygiene, and safety protocols at all times.
• Review daily appointments, arrive prepared and on time for all scheduled services, and accurately document services as required.
• Recommend appropriate home-care products and service enhancements to support guest results and satisfaction.
• Maintain adequate inventory of supplies necessary to perform services and notify management of replenishment needs.
• Ensure treatment areas and common spa spaces are maintained in peak condition throughout the day.
• Address guest feedback or concerns professionally and promptly, escalating when appropriate.
• Report malfunctioning equipment, safety hazards, or sanitation concerns to management immediately.
• Ensure the spa is receiving the highest ratings from the TrustYou VOG scores as well as LQA / guest satisfaction and is a priority at all times.
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
• Ensure guest satisfaction at all times by ensuring safety and service is always the spa’s first priority.
• Report dysfunctional equipment to management.
• Report any potential hazards or emergencies so they can be rectified immediately.
• Assure safety of the persons and the property of all within the premises by fairly applying hotel regulations and strictly following existing laws.

Benefits

• Preferred provider medical/drug/vision benefits starting at $16.98 for employees
• Employer paid coverage for group life and accidental insurance coverage ($25,000)
• 401(k)/retirement saving plan & matching program
• 15 paid holiday/personal days per year
• 10 days of paid vacation that begin accruing immediately
• Travel Program with employee discounts at Accor properties + Friends & Family rates
• 50% discounts at hotel restaurants
• 30% discount on retail items at our Fairmont Store
• 30% discount of services offered in our Spa Without Walls
• Complimentary meals in our employee dining facility
• Commissions

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed