Esthetician

Woodmark Hotel•Kirkland, WA

30d•Onsite

About The Position

SUMMARY: The Esthetician is responsible for administering professional facials, waxing services and select body treatments to our guests. They will provide exceptional service to create an extraordinary guest experience, as well as maintain the AAA Four Diamond Standards. The Esthetician shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Woodmark Hotel & Still Spa Culture as well as promoting our hotel values of Honesty, Enthusiasm, Integrity, Accountability and Passion for Service.

Requirements

High school diploma or equivalent required
Valid Washington cosmetology license to perform skincare services required
Previous experience in a similar setting preferred
At least one-year customer service experience required
Must be a United States citizen or possess a valid work permit
Must be at least 18 years of age
Must have a natural ability to interact with others
Must be able to read, write and speak English
Must be able to accurately follow verbal and written instructions
Must possesses excellent communication skills
Must have excellent listening skills
Must be able to work in a fast-paced environment
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to effectively interact with guests and team members; and resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests

Responsibilities

Greets and welcomes spa guests upon arrival
Provides consistent professional facials and body treatments in accordance with spa protocols and accepted certification practices
Provides prompt service with each appointment and performs services within the appropriate allotted time
Performs prep work and properly cleans and restocks room as required
Properly cares for the equipment and use proper amounts of product to assist with cost controls
Has complete knowledge and understanding of all services and products while educating and training guests in these areas
Actively promotes home care programs, meeting minimum retail sales goals
Upholds the standards of sanitation and OSHA sterilization as directed by law and Spa policies and procedures
Actively promotes the spa, treatments, services, clinics and retail as well as programs, promotions and/or discounts available
Handles guests’ questions and concerns professionally and courteously
Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
Maintains an up to date working knowledge of all hotel amenities as well as any special events
Possess ability to work without direct supervision
Maintain a positive attitude and contribute toward a quality work environment
Must have a strong passion for assisting guests in attaining their beauty and wellness goals
Must be able to learn the product and service knowledge necessary to effectively provide wellness and beauty solutions to meet the needs of our guests
Must have excellent facial massage techniques, possess excellent cleanliness and OSHA sanitation skills.
Must possess a thorough knowledge of the skin
Communicates to management any and all occurrences involving staff or guests in the spa that require attention
Must be able to accurately follow verbal and written instructions
Must be detailed-oriented and able to work in a fast-paced environment and work well under pressure
Must have excellent listening and communication skills
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to interact well with guests and associates, and resolve problems/conflicts in a diplomatic and tactful manner
Provides general hotel information for guests
Attends appropriate hotel and departmental meetings; participates in and supports training and staff meetings for Still Spa
Maintains an up to date working knowledge of all hotel amenities as well as any special events
Reports to work on time and according to posted schedule, maintains accurate time records
Maintains a professional appearance. Follows all Woodmark Hotel dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all time
Performs other related duties as assigned