Esthetician/Operations Manager

Face Foundrié•La Jolla, CA

13d•Onsite

About The Position

FACE FOUNDRIÉ is seeking an Esthetician/Operations Manager to lead and inspire their esthetics team. This is a hands-on leadership role focused on people leadership, operations, and guest experience, while also performing services on set days. The goal is to build a strong esthetics team, foster a positive culture, and ensure every guest experience aligns with FACE FOUNDRIÉ's standards of efficiency, approachability, and excellence. FACE FOUNDRIÉ is a fast-growing facial bar specializing in facials, lashes, brows, and skincare, aiming to set a new standard in the skincare services industry with a vision for national expansion.

Requirements

California Esthetics License (required)
High school or equivalent education (required)
Availability to work evenings and weekends (required)
Comfortable with digital systems (Boulevard, Gsuite, training platforms, Google Drive)
Strong communication skills and the ability to motivate and coach a team
A passion for skincare, service excellence, and people development
Ability to stand for extended periods and perform physical tasks throughout the day
Ability to lift up to 25 lbs. regularly (stocking, inventory, light equipment setup)
Ability to thrive in a fast-paced, modern, high-volume environment

Nice To Haves

1–3 years of leadership or management experience strongly preferred
Hospitality or high-touch customer service experience preferred

Responsibilities

Inspire, coach, and develop the esthetics team to deliver consistent, high-quality service.
Build a positive, feel-good, and inclusive environment.
Lead by example with professionalism, communication, and client care.
Celebrate wins, build confidence, and cultivate a culture of kindness and accountability.
Create and manage esthetician schedules, coverage, and performance using Boulevard.
Provide coverage when needed.
Partner with ownership on hiring, onboarding, and inventory management.
Ensure safety, sanitation, and service excellence at all times.
Monitor daily, weekly, and monthly task completion by the team.
Monitor timekeeping and ensure break compliance.
Support Front Bar operations as needed.
Monitor all client/staff communication across all systems.
Ensure team members are following Employee Handbook Policies.
Lead onboarding and ongoing education for estheticians on FACE FOUNDRIÉ protocols, products, and retail performance.
Facilitate in-store product and service training sessions with vendors and reps.
Conduct regular check-ins, performance reviews, and skill evaluations.
Identify individual development needs and create coaching plans to support growth.
Maintain team accountability regarding performance and discipline policies.
Perform esthetic services on scheduled service days to support coverage and maintain hands-on expertise.
Ensure service consistency and elevated guest experience across the team.
Manage guest concerns and escalations with professionalism and empathy.
Coach the team toward service, retail, and membership goals.
Track KPIs including service revenue, retail performance, rebooking, retention, and productivity.
Support performance improvement through coaching and accountability.
Participate in Weekly Staff Score Meetings.
Collaborate with ownership on marketing initiatives, events, and community engagement.
Oversee social media.