Estate Wine Guide (Full-Time)

The Wonderful Company•Paso Robles, CA

2h•$17 - $20•Onsite

About The Position

Under the direction of the Downtown Tasting Room Manager, the Estate Wine Guide is responsible for ensuring that each guest enjoys a personalized and engaging tasting experience that highlights the estate’s wines and unique regional history. This role works closely with the chef team, tasting room staff, and management to deliver an elevated food and wine experience while supporting sales, Wine Society growth, and operational excellence.

Requirements

Minimum 2 years of experience in a restaurant, tasting room, or wine service environment required.
Strong understanding of food and wine, including origins, production, and pairing principles.
Food Handler’s Card and RBS Certification required.
Flexible availability, including the ability to work weekends and holidays required.
Ability to work quickly in a high-paced, physically and mentally demanding environment.
Excellent verbal communication skills and the ability to engage guests at all levels.
Passion for wine and the wine industry.
Professional appearance and demeanor.
Demonstrated ability to deliver excellent customer service and build relationships.
Must be able to communicate verbally and in writing in English.
Must be able to perform basic calculations such as adding, subtracting and dividing.
Must complete the JUSTIN Vineyards & Winery education program upon hire.
High School Diploma or GED required.

Nice To Haves

Strong preference for candidates with serving, waitstaff, table management, or wine guide experience.
Retail sales experience preferred (minimum two years).

Responsibilities

Greet and seat guests, providing a warm and professional welcome.
Conduct engaging, educational, and memorable wine tastings, explaining wine characteristics, origins, and pairing recommendations.
Serve and support guests in the dining room, working closely with the chef team to enhance the food and wine experience.
Provide property tours as needed.
Resolve guest concerns or complaints with tact and escalate to a supervisor or manager when necessary.
Participate in the JUSTIN Educational Training program and stay informed on new releases, library wines, viticulture, and winemaking techniques.
Assist in achieving financial goals, including tasting room and Wine Society Lounge wine sales, merchandise and food sales, property tour signups, and Wine Society sign-ups.
Monitor inventory levels and restock as needed, keeping supervisors informed of low stock.
Assist in developing a targeted list of 50,000 non-club members for marketing purposes, generating innovative strategies to collect email addresses effectively.
Maintain cleanliness and organization in all areas: Tasting Room, Tasting Room Office, Garage, and Warehouse.
Complete closing duties, including preparing guest checks, allocating pooled gratuities, cleaning and resetting the dining room, and completing closing side work.
Attend all monthly and weekly Tasting Room Manager meetings.

Benefits

Access to top-notch medical coverage comprehensive vision and dental plans
401k with match eligibility
24/7 online physician consultations
virtual mental health resources
life coaching
engaging employee community groups
cash rewards for healthy habits and fitness reimbursements
library of on-demand fitness videos
Clear paths for career progression and internal mobility across our diverse family of brands and business units.
Dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
Company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
Training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice.
Wonderful Neighbor to contribute to group service projects within our local communities.