Provide comprehensive fiduciary counsel on client relationship issues, problem solving and guidance on fiduciary business and overall client experience, drawing on all appropriate resources. Support new business opportunities including evaluation of prospective fiduciary business, participation in new business presentations, input on RFPs, and active coaching of fiduciary partners. Review and recommend changes to fiduciary policies, guidelines, and best practices in coordination with other Regional Chief Fiduciary Officers and National CFO. Oversight of Practice responses and coordination with Trust & Advisory COO and Control Teams for internal audits, compliance testing and Federal Reserve or other regulatory exams. Lead assessment of the capabilities of ESS partners; share in performance assessments, hiring, training, talent development and succession planning. Guide Fiduciary and ESS Leadership in addressing talent and resource gaps, and in recognizing talent strengths; offer insight into ESS partners and workloads as they affect risk and service levels, as well as strategic initiatives. Chair National Estate Acceptance Committee; oversee committee memberships within the established governance structure. Monitor and advice regarding litigation, client complaints, and account servicing losses in conjunction with CFO, Legal, and Regional Leadership. Participate actively in National Fiduciary Practice initiatives in developing and improving national practices, providing clarity for partners and consistency in fiduciary performance throughout the enterprise.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Job Type
Full-time
Career Level
Executive