Estate Host - Hartford Winery (Part-Time)
Jackson Family Wines•Forestville, CA
•Onsite
About The Position
Our Estate Hosts will strive to provide an exceptional guest experience; sharing the Hartford Family’s unique story and guiding guests on a captivating journey through our Hartford Court wines. As a Tasting Room Host at Hartford Court, you will cultivate a positive, upbeat team dynamic, prioritize genuine hospitality and exceptional customer service, and foster a passion for wine, with a hunger for continuous education. You will utilize the ability to multitask, take initiative, and thrive in a fun, fast-paced environment.
Requirements
- Must be 21 years or older
- Working weekends is a must
- Experience within the hospitality or food and beverage industry
- Follow & adapt to all current CDC guidelines to ensure safety of all staff & guests also including CA food safety & responsible beverage service
- High School Diploma
Responsibilities
- Share the Hartford Family story with authenticity, conviction, and connection; orchestrate a quality, memorable guest experience
- Harness strategic selling skills; encourage wine sales, club membership sign-ups, mailing list members & brand awareness
- Process orders accurately within POS system; pack & fulfill customer orders
- Maintain accurate customer information & update POS as needed
- Acquire & share wine knowledge with all guests; tailor conversation effectively to the respective audience, from experienced wine professionals to novices
- Create & maintain a customer-focused environment, anchored on building relationships, rapport, & loyalty
- Hone exceptional interpersonal skills, with the ability to communicate with clarity & consistency, both verbally & in writing
- Uphold confidence & comfortability speaking to varying group sizes and VIPs
- Employ technological savvy; troubleshoot issues as needed
- Wash & polish glassware; restock glassware & inventory items
- Clean & maintain Tasting Room aesthetic as intended
- Utilize organizational skills, attention to detail, & the ability to follow through on projects
- Assist with printing menus & collateral
- Assist with Tasting Room inbox, answer phone, respond to emails & voicemails, & schedule reservations for guests
- Uphold professional appearance, demeanor, & enthusiasm
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
