Estate Coordinator, Jackson-Triggs Estate Winery Niagara

Arterra Wines Canada•Niagara, BC

1d•Onsite

About The Position

The Estate Coordinator is responsible for delivering exceptional food, wine, retail, and hospitality experiences across all estate operations. This role supports the day-to-day execution of the winery experience, including Retail, Concierge, Tours, the Entourage Room restaurant, and Amphitheatre (AMP) events. The Estate Coordinator plays a key leadership role by supporting staff development, maintaining operational standards, ensuring smooth daily execution, and creating memorable guest experiences that encourage return visits.

Requirements

2–3 years of hospitality, retail, sales, restaurant, or customer service experience.
Smart Serve certified.

Nice To Haves

Post-secondary education preferred.
Strong leadership and organizational skills.
Ability to multitask and perform in a fast-paced environment.
Strong communication and problem-solving abilities.
Proficient in Microsoft Outlook, Word, and Excel.
Sound knowledge of wines and wine service.
Strong guest service and relationship-building skills.
Ambitious, goal-oriented, and team-focused mindset.
Availability to work 5 days per week during peak summer season.
Must be available weekends, holidays, evenings, and event dates throughout the year.

Responsibilities

Deliver exceptional guest service across all estate touchpoints including Retail, Concierge, Tours, AMP events, and the Entourage Room.
Collaborate with the Assistant Estate Manager to maintain and elevate customer experience standards.
Develop and implement best practices, systems, and operational procedures to enhance guest satisfaction.
Address guest concerns, questions, and service recovery situations professionally and promptly.
Support and execute unique winery experiences, tasting programs, and group tours.
Oversee setup, execution, and closing procedures for daily winery operations.
Support implementation and execution of winery tastings, group tours, estate events, and Amphitheatre experiences.
Utilize operational tools such as floor plans, transfer sheets, event packages, and organizational documents to ensure consistency and efficiency.
Ensure all guest-facing areas remain clean, organized, stocked, and service-ready.
Act as Manager-on-Duty during assigned shifts, overseeing staff and estate operations.
Support daily operations within the Entourage Room restaurant and hospitality spaces.
Monitor food quality, presentation, cleanliness, and service standards throughout service periods.
Guide staff performance and provide coaching to maintain consistency and hospitality excellence.
Assist with execution of themed food and wine pairings, seasonal features, and special dining experiences.
Ensure restaurant opening, service, and closing procedures are completed to standard.
Open and close retail operations, including float counts, checklist completion, and till management.
Maintain retail presentation standards and ensure boutique readiness for guests.
Assist with inventory management, restocking, and reporting maintenance or supply needs.
Train and support staff on product knowledge, wine education, and sales techniques.
Support Concierge operations including reservations, guest arrivals, and large group coordination.
Support execution of Amphitheatre concerts, estate events, weddings, and private functions.
Assist with event planning logistics, setup coordination, and operational execution.
Ensure smooth communication between departments during large-scale events and busy operational periods.
Support staffing coordination and operational readiness during events.
Supervise and support estate staff to ensure operational goals and service standards are achieved.
Delegate responsibilities effectively while maintaining accountability and teamwork.
Coach, mentor, and train staff to encourage professional development and internal growth.
Foster a motivated, collaborative, and positive team environment.
Support onboarding and continued staff training initiatives.
Perform bank deposits, coin orders, and till balancing.
Manage inventory levels and operational supply ordering within designated areas.
Assist with signage creation and maintaining brand presentation standards.
Support scheduling, operational planning, and administrative projects as assigned.
Assist the Assistant Estate Manager with additional duties and estate initiatives as required.