Essex County Resource Hub Coordinator

North East Kingdom Community Action•Canaan, VT

2d•Onsite

About The Position

The Coordinator is responsible for daily on-site operations at NEKCA's Canaan location. This position coordinates service delivery from NEKCA programs and community partner provided service offerings as well as attends community forums in Essex County. The Coordinator will develop new operational systems, manuals, and workflows so that both participants and providers have a point of contact to navigate resources and create a warm and welcoming community space in Canaan. The Coordinator is part of the Operations Team and reports to the Director of Operations.

Requirements

Excellent communication and interpersonal skills.
Ability to maintain good relations with participants, other staff, and members of the community.
Knowledge of basic computer skills and record keeping, including spreadsheet applications.
Proficiency in Microsoft Office products and database management systems.
Must be a mandated reporter.
Responsible, self-motivated, self-initiated.
Demonstrate positive problem-solving skills in stressful situations.
Demonstrate the ability to work effectively as part of a team.
Demonstrate familiarity with, and sensitivity to the challenges faced by low-income individuals, and some knowledge of the community and available resources to address them.
Maintain confidentiality.
High School diploma/equivalent or higher
1-2 relevant experience required
Employees in this role are required to undergo a background check in accordance with NEKCA policy, which may include verifying education, employment history, criminal background and driving records.
Employees must have access to dependable transportation.

Nice To Haves

BA (preferred)
3-4 years preferred experience

Responsibilities

Oversee daily operations on site including opening and closing procedures, building safety and security, and coordinating both NEKCA and Partner provided services on site
Serve as point of contact for community members and community partners in Essex County to support wrap around service delivery
Work collaboratively with community partners to address needs of low-income households
Coordinate the task completion of grant deliverables and support grant reporting with on time and accurate data
Coordinate the facility and maintenance needs
Inventory and stock office and program supplies as needed following NEKCA’s procurement processes.
Understand and follow all program guidance and policies
Attend and participate in staff, agency and community meetings deemed necessary for job performance
Manage security and access to the site
Maintain opening and closing procedures, mail delivery procedures, and other operational systems
Develop an Operations Manual for the site
Support Grant Management through coordinating tasks, data collection, and grant reporting.
Acting as the site’s primary point of contact in receiving and disseminating building information
Posting and maintaining appropriate signage
Coordinating all facilities and maintenance requests, repairs and visits with Facilities Department
Managing the trash schedule, cleaners schedule and water delivery schedules.
Completing administrative tasks, like completing participant intakes and supporting data entry.
Attend and host community partner meetings to support the Network of Care to improve service delivery on site.
Complete all required trainings and professional development.
Represent NEKCA in public and advocate for its mission.