Essential Services Associate

Rosie's Place•Boston, MA

3d•Onsite

About The Position

Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing and education services. Rosie’s Place relies on the generous support of individuals, foundations and corporations and does not accept any city, state or federal funding.

Requirements

Strong commitment to social justice and the mission of Rosie’s Place.
Ability to work independently in a fast-paced environment.
Willing to learn new skills and act as a team-player.
Ability to work in a multicultural setting with people of diverse backgrounds, traditions, customs and personalities.
Strong customer service mindset with effective and diplomatic, yet supportive communication style.
Must be well-organized.
Ability to use computers and other office equipment.
Physically able to safely lift 50lbs, reach, bend and stoop.
Must be able to commit to Rosie’s Place for at least 6 months.

Nice To Haves

Experience working in human services, customer service or food service preferred.
Ability to speak Haitian Creole and/or Spanish and/or Cantonese and/or Mandarin in addition to English strongly preferred.

Responsibilities

Sort, pack and distribute food in the Food Pantry.
Use a computer database to check in guests and verify identities.
Stock shelves in the Food Pantry.
Clean and sanitize Food Pantry spaces.
Prepare and serve meals in the Dining Room.
Stock food and supplies in the Dining Room.
Clean and sanitize the kitchen and guest table and chairs.
Log guest names when they come in at the Front Lobby.
Answer the phone and the front door.
Sort and distribute mail.
Assist guests with daily essential needs.
Oversee the use of guest telephone, computer, laundry and showers.
Respond to all matters, questions and concerns in a dignified and respectful manner.
Intervene in guests’ crises and emergencies in a dignified and respectful manner.
Perform additional duties as assigned by the Senior Director of Emergency Services or the Manager of the essential service program where you are working.