Essential Plan Account Manager, NY

UnitedHealth Group•New York, NY

12d•$19 - $38•Hybrid

About The Position

UnitedHealth Group is a health care and well-being company dedicated to improving health outcomes globally. It comprises UnitedHealthcare and Optum, working towards a better health system. This role, working under the Essential Plan (EP) Sales & Account management and with the Business Development and Community Outreach team, aims to increase marketing synergy and drive membership growth for the Essential Plan, a program for New Yorkers aged 19-64. The EP Account Manager is a field-based position responsible for establishing and cultivating strategic business relationships with key influencers, potential customers, and community institutions. This role involves performing sales activities both indoors and outdoors to identify new Business to Business (B2B) opportunities for prospecting and enrolling eligible individuals, including targeting vertical channels like dental, vision, fitness, colleges, trade schools, small businesses, and other sectors identified by management to support EP Growth strategy in key New York areas. Training on government programs will be provided upon hire. The role offers flexibility to telecommute within New York.

Requirements

Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC). If you do not have an active CAC ID or if the ID is not in good standing, you must be willing to obtain this ID within 30 days of hire
2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience
Intermediate level of proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and CRM (Salesforce)
Ability to travel locally up to 100% of time within assigned sales territories in this NY market area
Ability to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required
Reside within/commutable distance of their target geography
Access to reliable transportation and valid US driver's license with current automobile insurance and good driving history

Nice To Haves

Bilingual preferred (Russian, Spanish, English, Arabic, French, etc.)
Established professional relationships with non-profits, community sources CBO’s, religious/faith-based organizations FBO’s in designated sales territory
Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities
Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided
Previous outside sales and territory management experience
Act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect
Insured and dependable vehicle

Responsibilities

Enroll eligible members in UHC Essential Plan
Build and foster relationships with key accounts (provider offices, CBOs, housing, etc.)
Present health plan information to providers, business advocacies, and potential eligible individuals, and be responsible for closing sales
Serve as a point of contact for members to provide excellent service and enrollment experience
Lead pipeline management
Meet or exceed sales and enrollment expectations within the assigned territory
Conduct product information presentations in multiple settings, including in-home consultations
Function independently and responsibly with minimal need for supervision
Track and measure various sales event effectiveness and activities, events, leads & leads progress, sales, appointments, contacts, and relationship progress daily through internal systems
Provide input, support, and feedback on promotional opportunities, benefits, and other issues
Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes, and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate
Manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion
Track a schedule to keep appointments on time and manage information pertaining to those appointments in a timely manner
Input consumer demographics and interactions into company systems as appropriate
Perform other duties as required