ESS Team Analyst

M&T Bank

5d • $89,600 - $149,300 • Onsite

About The Position

Enterprise Scheduling Services manages the automation of job processing for M&T’s distributed applications. Activities include the migration of job definitions and processing schedules with the mission of providing efficient, centralized technical support for all new and existing jobs. This role completes activities related to larger and/or more complex installations, configuration, operation and maintenance of systems hardware/software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.

Requirements

• Minimum of 8 years’ higher education and/or work experience
• Prior experience reading and digesting technical information
• Detail-oriented
• Strong written and verbal communication skills
• Prior experience communicating technical information within a team and to immediate manager
• Strong customer focus, including ability to manage customer needs and multiple work priorities
• Solid working experience with the following technologies: Broadcom Automic job scheduler or similar products such as Broadcom Autosys, BMC Control-M, Forta JAMS, Redwood ActiveBatch.

Nice To Haves

• Bachelor’s degree in technology-related field
• Minimum of 10 years’ higher education and/or work experience
• Certifications or special training in related technologies
• Helpful experience in the following technologies: Windows and Linux (Red Hat) Operating Systems, Oracle and SQL Database Management Systems, Cloud technologies, such as Azure Cloud/DevOps
• Experience with monitoring, backups, and scheduling batch jobs in a Production environment
• Coordinating and maintaining several environments (Prod, Cert, Dev)

Responsibilities

• Respond to and resolve Service Desk escalations based on outcome of previous incidents.
• Create/document procedures for work orders and request-based tasks.
• Respond to and resolve identified technical incidents requiring problem-solving; analyze and isolate the issues.
• Use diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur; identify recommendations to address them and review with senior staff
• Schedule maintenance changes to reduce operational risk.
• Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts.
• Complete evening and weekend responsibilities as scheduled.
• Initiate, create and document procedures for maintenance tasks and other needs to serve as a reference source.
• Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Benefits

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $89,600.00 - $149,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree