ESIS Implementation Manager, Customer Experience

Chubb • Philadelphia, PA

10h

About The Position

The Implementation Manager leads the onboarding, offboarding, and deployment of solutions for new and existing clients, ensuring seamless transitions and high levels of customer satisfaction. This role works collaboratively with clients, internal teams, and stakeholders to deliver projects on time and within scope.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Responsibilities

• Manage end-to-end implementation projects for new and existing customers.
• Act as the primary point of contact during onboarding, offboarding, and deployment phases.
• Develop and maintain project plans, timelines, and documentation.
• Coordinate cross-functional resources (Product, IT, Sales, etc.) to achieve project objectives.
• Conduct regular status meetings and provide updates to clients and internal stakeholders.
• Identify and address issues or risks that may affect project delivery.
• Ensure successful handoff to Customer Success Managers after implementation.
• Gather client feedback and contribute to ongoing improvement of implementation processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees