ESIS Implementation Manager, Customer Experience

Chubb • Philadelphia, PA

7h • $94,000 - $136,000

About The Position

The Implementation Manager leads the onboarding, offboarding, and deployment of solutions for new and existing clients, ensuring seamless transitions and high levels of customer satisfaction. This role works collaboratively with clients, internal teams, and stakeholders to deliver projects on time and within scope.

Requirements

• Insurance or claims knowledge is preferred.
• Project management experience is required.
• Demonstrated ability to communicate and present effectively, with the capability to influence customers and stakeholders at all organizational levels.
• Proven experience managing multiple projects simultaneously.
• Strong organizational and time management skills.
• Excellent problem-solving and analytical abilities.
• Ability to work collaboratively in a fast-paced environment.
• Technical aptitude and a willingness to learn new software quickly.
• Bachelor’s degree in Business or a related field.
• Minimum of 3 years of experience in project management, implementation, or customer success roles.

Responsibilities

• Manage end-to-end implementation projects for new and existing customers.
• Act as the primary point of contact during onboarding, offboarding, and deployment phases.
• Develop and maintain project plans, timelines, and documentation.
• Coordinate cross-functional resources (Product, IT, Sales, etc.) to achieve project objectives.
• Conduct regular status meetings and provide updates to clients and internal stakeholders.
• Identify and address issues or risks that may affect project delivery.
• Ensure successful handoff to Customer Success Managers after implementation.
• Gather client feedback and contribute to ongoing improvement of implementation processes.

Benefits

• This role may also be eligible to participate in a discretionary annual incentive program.
• Chubb offers a comprehensive benefits package, more details on which can be found on our careers website

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees