Enterprise Implementation Manager - Windchill admin experience
About The Position
The Enterprise Implementation Manager works with customers on the successful deployment and production rollout of Altium Enterprise Solutions (AES). You will influence both internal and external stakeholders, demonstrate value, deliver PLM best practices, and efficiently resolve internal and external issues. The EIM bridges the gap between Altium Sales, Customer Success (Technical Support), and R&D organizations. A day in the life of our Enterprise Implementation Manager: Project manage the PLM modules of the customer’s deployment plan. Use in-depth knowledge of client, industry, business processes, deep knowledge of the PLM, and technical expertise to drive and increase adoption and usage of AES. Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure the timely resolution of issues, and propose solutions that continually add value to the customer. Manage escalation of deployment blocking issues, and coordinate related activities with Sales, R&D, and Customer Support. Build excellent customer relationships, and influence the adoption of recommended best practices.
Requirements
- Expertise in PTC Windchill, Siemens Teamcenter, Arena required
- Deep technical knowledge of PLM systems and integration challenges
- 10 + years experience in client-facing role electronic Design Automation (EDA) experience a plus
- Must be able to engage customers at both a business and technical level
- Must be results-oriented and highly effective in a matrix organization while working remotely
- Able to travel 30%
- Bachelors/Masters degree in Electrical Engineering, or equivalent degree and experience
Nice To Haves
- 10 + years experience in client-facing role electronic Design Automation (EDA) experience a plus
Responsibilities
- Project manage the PLM modules of the customer’s deployment plan.
- Use in-depth knowledge of client, industry, business processes, deep knowledge of the PLM, and technical expertise to drive and increase adoption and usage of AES.
- Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure the timely resolution of issues, and propose solutions that continually add value to the customer.
- Manage escalation of deployment blocking issues, and coordinate related activities with Sales, R&D, and Customer Support.
- Build excellent customer relationships, and influence the adoption of recommended best practices.
Benefits
- Medical, Dental, Vision Plans and HSA and FSA accounts
- Basic Life and AD&D insurance; disability coverage where applicable
- Retirement 401(k) Plan Option with Altium match
- Employee Assistance Program
- Paid holidays plus a “Choice Day” off per quarter
- Paid time-off on arising schedule upon key milestones
- Sick time for Dr. appointments or family health needs
- Family medical, maternity, paternity, and military leave
- Flexible working arrangements available based on role and location
- Employee referral program
- Home internet allowance
- Remote working abroad program
- Professional development support and resources
- Free lunch, snacks, and drinks in the office
- Free parking
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
