ESIS Claims Representative, WC

Chubb•Chatsworth, CA

1d•Onsite

About The Position

Under direct supervision initially, performs customer service and/or claims functions while training to become a claims representative. Gains exposure to all facets of a professional claims representative position through classroom and hands on learning. Will be assigned a caseload as training progresses. ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.

Requirements

An applicable resident or designated home state adjuster’s license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS’s employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.
Proficiency in claims management systems and the Microsoft Office Suite.
Excellent written and verbal communication skills, enabling effective interactions with external investigative sources and insureds over the phone.
Proven ability to contribute effectively within a team environment, providing and receiving constructive feedback while identifying growth opportunities for both self and colleagues.
Strong analytical and problem-solving abilities to navigate complex scenarios efficiently.
Capable of managing multiple priorities and meeting deadlines in a fast-paced work environment.
Strong commitment to customer service, with a proactive approach to addressing and supporting customer needs.
Confidence in personal judgment, with the ability to support and defend decisions made.
Dedicated to maintaining high standards of behavior and performance.
Flexible in adapting approaches and behaviors to fit specific situations effectively.
Strong focus on building and maintaining a positive image for Chubb and ESIS.

Nice To Haves

A minimum of 2 years' experience in handling workers' compensation claims in California is preferred.
Prior experience at ESIS or similar third-party administrators being advantageous.
Bachelor’s degree or equivalent experience.
Strong familiarity with workers' compensation laws, medical terminology, and best practices in claims handling is preferred.

Responsibilities

Investigate, evaluate, and manage workers' compensation claims from inception to resolution, ensuring compliance with applicable laws, regulations, and company policies.
Serve as the primary point of contact for injured workers, employers, medical providers, and other stakeholders, providing clear and professional communication throughout the claims process.
Conduct thorough investigations of claims, including gathering statements, reviewing medical records, and analyzing accident reports to determine compensability and liability.
Make timely and accurate decisions regarding claim acceptance, denial, or settlement based on the facts of the case and applicable laws.
Maintain detailed and organized claim files, documenting all activities, communications, and decisions in the claims management system.
Monitor and manage claim costs, including medical expenses, indemnity payments, and legal fees, while ensuring appropriate reserves are established and maintained.
Ensure adherence to state-specific workers' compensation laws, regulations, and reporting requirements.
Provide exceptional service to clients by addressing inquiries, resolving issues, and delivering timely updates on claim status.
Work closely with internal teams, including legal, medical, and risk management professionals, to achieve optimal claim outcomes.