ESIS Claims Representative, WC

Chubb • Phoenix, AZ

3d • $62,700 - $81,300

About The Position

The ESIS Claim Representative, reporting to the Claims Team Leader, is responsible for investigating and resolving claims promptly, equitably, and in accordance with established best practices.

Requirements

• Reporting to the Claims Team Leader
• Investigating and resolving claims promptly, equitably, and in accordance with established best practices
• Workers' compensation claims management
• Communication with injured workers, employers, medical providers, and other stakeholders
• Conducting investigations, gathering statements, reviewing medical records, and analyzing accident reports
• Making decisions regarding claim acceptance, denial, or settlement
• Maintaining detailed and organized claim files
• Monitoring and managing claim costs
• Ensuring adherence to state-specific workers' compensation laws, regulations, and reporting requirements
• Providing customer service to clients
• Collaboration with internal teams

Responsibilities

• Investigate, evaluate, and manage workers' compensation claims from inception to resolution, ensuring compliance with applicable laws, regulations, and company policies.
• Act as the primary point of contact for injured workers, employers, medical providers, and other stakeholders, delivering clear and professional communication throughout the claims process.
• Conduct thorough investigations, including gathering statements, reviewing medical records, and analyzing accident reports to determine compensability and liability.
• Make timely and accurate decisions regarding claim acceptance, denial, or settlement based on case facts and applicable laws.
• Maintain detailed and organized claim files, documenting all activities, communications, and decisions within the claims management system.
• Monitor and manage claim costs, including medical expenses, indemnity payments, and legal fees, ensuring appropriate reserves are established and maintained.
• Ensure adherence to state-specific workers' compensation laws, regulations, and reporting requirements.
• Provide exceptional service to clients by addressing inquiries, resolving issues, and delivering timely updates on claim status.
• Work closely with internal teams, including legal, medical, and risk management professionals, to achieve optimal claim outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed