Escrow / Title Assistant

Title Financial Corp•Great Falls, MT

3d•Onsite

About The Position

Flying S Title & Escrow is a subsidiary of Title Financial Corporation. We seek an Escrow / Title Assistant to join our team in Great Falls, MT. TFC is a family-owned company that has been providing Title and Escrow Services since 1905. We pride ourselves on taking great people and growing and developing them, with employees who have spent their entire careers with us! If you want to work for a company where Everyone Counts, is committed to doing the Right Thing, Takes the Smart Risk, believes Attitude is Everything, and Everyone has the Opportunity to Make a Difference, then keep reading. The Escrow Assistant/Title Assistant is responsible for promptly answering incoming calls and transferring callers to the requested party. When visitors and callers are uncertain about whom to contact, this position gathers information to determine how to assist them. Escrow Assistant/Title Assistant requires good interpersonal and verbal communication skills. The position gathers documents and processes paperwork required for all payoffs, liens, and clearing titles for routine escrow transactions. The Escrow Assistant/Title Assistant communicates with various types of lenders, realtors, attorneys, customers, etc. in order to facilitate information gathering.

Requirements

Has a passion for working with people, is customer service oriented, and takes pride in giving a great first impression in person or on the phone.
Is very organized with attention to detail, has problem-solving skills, and the ability to meet deadlines.
Can prioritize tasks and notify others when assistance is needed.
Strong verbal and written communication skills.
Excellent interpersonal and customer service skills.
Effective time management with the ability to meet deadlines.
Proficient in Microsoft Office or similar software and has the ability to learn new programs quickly.
Comfortable learning and using industry-specific software.
Ability to work well under pressure in a fast-paced environment.
At least one year of related experience in customer service or related experience is required.
Must be at least 18 years of age.
High school diploma or equivalent required.
Valid driver’s license with the ability to pass an MVR and background check.

Nice To Haves

Previous experience in an office, Title, Escrow, or Banking is a plus!

Responsibilities

Prepare and send lender packages and disburse funds in accordance with closing instructions and accounting procedures.
Research and compile property profile information, including chain of title, tax statements, assessments, plat maps, and legal descriptions.
Proofread and record documents; manage the recording process and maintain accurate records.
Set up, maintain, and close escrow/title files, including deposits and document tracking.
Respond to customer inquiries and resolve issues related to title clearance and escrow processing.
Upload, organize, and manage documents in document retention systems.
Perform clerical tasks such as scanning, filing, mail handling, ordering supplies, and light bookkeeping.
Deliver documents to clients, banks, courthouses, or other locations as needed.
Greet clients and answer phone calls professionally, routing inquiries appropriately.
Support company values, goals, and culture through professional conduct and teamwork.
Adapt positively to changes in responsibilities or procedures.
Maintain prompt, predictable, and regular attendance.
Perform other job duties as assigned.