Escrow Supervisor (On-site)

Newrez LLC•Houston, TX

1d•Onsite

About The Position

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. The Supervisor - Escrow directs the day-to-day operations of the Escrow Analysis functions within the Loan Administration Department. This includes the responsibility for ensuring the timely processing of bulk analysis batches, exception reporting, monitor training of staff; as well as being the internal liaison between the Tax, Insurance, and Mortgage Insurance groups. In addition to assisting the Escrow Analysis Manager with testing and ad-hoc projects. Perform all duties in accordance with the company guidelines, applicable federal, state, and local regulations.

Requirements

High school diploma or equivalent, required.
6+ years residential mortgage loan servicing experience.
Minimum of 2 years’ experience training team members.
Proficient with Microsoft Office (Excel, Word, and Outlook).
Detail oriented with excellent organizational, analytical, and problem-solving skills.
Flexible to changing priorities, project scopes, and deadlines at any given time.
Must be able to multi-task in a fast-paced environment.
Excellent communication (written and verbal) skills as well as ability to work well in a collaborative environment.
Ability to participate and lead meetings with both internal and external parties.
Ability to make sound decisions based upon department, company policies, procedures, knowledge, and experience.
Advanced understanding of SQL data warehouse environments and OnBase imaging system
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Nice To Haves

Bachelor’s degree preferred.
Minimum 1-2 years’ experience with supervising a team preferred.

Responsibilities

Oversees execution of the bulk analysis batch processing, including managing timely responses from the Tax, Insurance, and PMI teams.
Develop team goals and meet with associates monthly to discuss progress on goals, workflow performance, coaching, and adherence to department expectations.
Execute and monitor report volumes for external clients, investors, and regulatory entities.
Assist with identifying, testing, and implementing escrow analysis system enhancements.
Create and maintain policies and procedures for team functions.
Perform ad hoc queries as necessary with management approval.
Solves problems rapidly and cost-effectively with minimal disruption.
Process requests received from upper management, clients, or other departments.
Assist the manager with exception reporting, auditing, control log, and providing feedback on associate performance.
Interpret data in a variety of formats, such as Excel formula output, charts, and SQL Server data.
Monitor work volumes and adjust work types or production to meet department needs.
Performs related duties and special projects as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
1 company-paid Volunteer Time Off day
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities