Escrow Operations Manager

First American•Burlingame, CA

2d•$92,700 - $123,600

About The Position

Responsible for ensuring the effective day-to-day delivery of a defined Escrow operation. Serve as the subject-matter expert, providing guidance and oversight on operational processes, and driving continuous improvement to meet quality, compliance, and efficiency standards. While accountable for outcomes, the role does not directly manage staff.

Requirements

Bachelor’s degree or equivalent combination of education and experience
5+ years of directly related experience
Excellent written and verbal communication skills
Excellent interpersonal, relationship-building and teamwork skills
Self-motivated; self-starter
Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks
Proficient in Microsoft Word, Excel and PowerPoint

Nice To Haves

May require advanced degree
Professional certificates may be required for the role

Responsibilities

Manage and oversee daily functional activities to ensure accurate, timely, and compliant delivery.
Act as the first point of escalation for operational issues, troubleshooting and resolving problems.
Maintain up-to-date functional documentation, workflows, and standard operating procedures.
Ensure compliance with internal policies, industry regulations, and quality standards.
Monitor functional KPIs and prepare reports for leadership on performance and risk.
Lead small to medium process improvement initiatives, including automation or workflow redesign.
Partner with colleagues in related functions to ensure smooth end-to-end operational delivery.
Provide subject-matter expertise to stakeholders and support audits or compliance reviews.