Escrow Officer

ROC Title LLC•Prescott, AZ

66d•Onsite

About The Position

The Escrow Officer is responsible for managing all aspects of their assigned escrow files, ensuring proper handling and auditing the work of Escrow Processors and Escrow Assistants. This role involves accepting input and new ideas to improve unit efficiency, running a sale/refinance unit from opening to closing, and providing direction and training to team members. The Escrow Officer must possess a comprehensive understanding of escrow procedures, be able to resolve complex customer issues professionally, and ensure the delivery of excellent customer service. They are also responsible for delegating workloads, assisting with tasks as needed, and maintaining a minimum monthly productivity of $15,000 per employee on their unit. Other duties may be assigned.

Requirements

High School Diploma or Equivalent
5+ years of experience as an Escrow Officer is required
Proficiency in Google and Microsoft Office
Ability to type 40 WPM+
Strong working knowledge of Windows/Mac operating system-experience.
Must have a minimum book of business of $15,000 a month.
Ability to communicate clearly, professional, and courteously in writing and verbally
Strong organization skills with an attention to detail
Strong analytical and problem solving skills
Must have well-developed interpersonal skills with the ability to establish highly functional relationships with diverse personalities both within and outside the company.
Ability to effectively manage tasks with minimal supervision
Must be diligent and persistent in follow-up and completion
Able to function in a fast-paced environment with tight and changing deadlines

Nice To Haves

Experience using Qualia is preferred
Previous real estate experience is desired

Responsibilities

Manage all things involved on their files.
Ensure files on their unit are being handled properly.
Audit work completed by Escrow Processors and Escrow Assistants.
Accept input and new ideas from all to make sure the unit runs more efficiently.
Run a Sale/Refinance unit from opening to closing.
Answer questions and give direction to the Escrow Processors and Escrow Assistants.
Have full knowledge of escrow and be able to resolve situations/issues/problems that may arise in a professional, and customer-centric manner.
Delegate work load on a daily basis to ensure work is being completed on time or in a timely manner and that no one is overwhelmed.
Handle all customers and/or phone calls that exceed the capabilities of the Escrow Processors/Escrow Assistants and Junior Escrow Officers.
Ensure that the entire unit is delivering excellent customer service.
Provide training to the Escrow Assistants/Escrow Processors and Junior Escrow Officers to ensure their opportunity for advancement.
Be aware and resolve any situations that arise within the unit professionally and efficiently.
Aid in the work load when the Escrow Processors and/or Escrow Assistants as needed.
Maintain a minimum productivity per employee on the unit of $15,000 per month.
Perform other duties as assigned.