Escrow Manager

LoanCare • ,

18h • Remote

About The Position

The Escrow Manager is responsible for leading escrow operations, including staff management, vendor oversight, regulatory compliance, workflow performance, and KPI achievement. The manager drives process improvements, manages escalations, delivers training, and ensures effective communication with investors, insurers, vendors, and internal partners.

Requirements

• High School Diploma or equivalent.
• 8+ years of escrow servicing experience in mortgage loan servicing.
• 5+ years of managerial or supervisory experience (preferred escrow mortgage servicing experience).
• Advanced knowledge of state/federal laws and regulations applicable to mortgage and consumer lending.
• Advanced knowledge of ICE/MSP (f/k/a BKFS) required.
• Considerable knowledge of SQL, PowerBI and Microsoft Office applications (Excel, Outlook, Word, PowerPoint, etc.).
• Ability to motivate, mentor, train/coach, evaluate performance, and lead multifunctional staff in a fast-paced environment.
• Ability to compile, analyze, and explain performance data and trends.
• Ability to read, interpret, and analyze accounts/records of a complex and detailed nature.
• Ability to manage time and priorities wisely.
• Ability to grasp concepts quickly, make sound decisions, and resolve issues.
• Ability to work in a high-volume and time-sensitive environment.
• Ability to work independently and effectively meet deadlines.
• Ability to collaborate with peers in a team environment.
• Ability to communicate effectively in writing, in person, and by telephone.
• Ability to maintain strict confidentiality.

Responsibilities

• Manage, coach, counsel, and develop assigned staff in the assigned escrow division(s).
• Oversee vendor(s), which include monitoring scorecards, performance, and conducting quality control audits.
• Ensure compliance with property tax, mortgage insurance, loss draft, and property insurance regulatory requirements.
• Oversee assigned divisions of Escrow’s workflow to ensure adherence with service level requirements.
• Establish goals, specific to each division, and monitor progress.
• Identify training needs, develop and facilitate training sessions.
• Manage and assist in escalation resolution for client and customer requests, including root cause analysis.
• Develop and implement improvements that drive quality, efficiency and profitability.
• Maintain a working knowledge of mortgage loan servicing job functions.
• Communicate with investors, insurers, vendors, and/or business partners.
• Monitor key performance indicators and ensure they are met by specialists and division leadership.
• Keep management informed on project progress, policies/procedures, vendor and specialist performance levels.
• All other duties as assigned.

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Fidelity National Financial matching 401(k)
• Employee stock purchase plans
• Access to mental health resources, including free Calm memberships
• Initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Discounts on gym memberships
• Pet insurance
• Employee purchasing programs
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED