Escrow Assistant (In Office)

First American•Franklin, TN

5d•Onsite

About The Position

Join our Franklin Home Builder branch of First American, where we recognize our true worth is our people. We are looking to add an Escrow Assistant to our growing team. In this role, you’ll work in a dynamic, fast-paced environment, providing critical administrative and customer support to our Escrow team. This position plays a key role in helping make the dream of homeownership a reality. We’re seeking someone with the drive and potential to grow—an individual looking for a long-term career path at First American and eager to learn, contribute, and advance within our organization.

Requirements

Passion for helping customers while maintaining a professional and positive attitude
Excellent verbal and written communication with both our internal teams and external customers
Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
Thrives in contributing to a team working together to deliver beyond customer expectations
Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
High school diploma or equivalent

Nice To Haves

2+ years of escrow-related experience preferred

Responsibilities

Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up
Communicate regularly with customers during the escrow process flow
Interpret various agreements as they relate to escrow closings
Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience