Escort Customer Liaison

Danner's • Pasadena, TX

11d • Onsite

About The Position

Danner’s Incorporated is looking for a sharp, organized, and dependable Escort Customer Liaison to join our Escort Division. This role plays an important part in supporting dispatch and escort operations by ensuring critical job information is communicated accurately, quickly, and on time. It is more than a traditional clerical position, serving as an administrative link between customers, employees, dispatch, and operations. The ability to stay organized and recognize important information is key to the team's success.

Requirements

• High School Diploma or equivalent.
• Minimum 1 year of clerical or administrative experience.
• Strong proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong typing and data-entry skills with a demonstrated ability to maintain accuracy.
• Ability to read, write, and speak English proficiently, including basic spelling, grammar, and punctuation.
• Ability to quickly identify and decipher critical information from lengthy or busy emails.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Effective problem-solving and decision-making skills in a team environment.
• Willingness to follow instructions and assist in other areas when needed.
• Excellent communication and customer-service skills.
• Ability to effectively manage multiple information streams at the same time, including email, telephone calls, and in-person conversations.
• Must demonstrate a strong sense of urgency when handling inquiries, assignments, and operational changes.

Nice To Haves

• Transportation or logistics experience is preferred.

Responsibilities

• Answer incoming calls, record critical information, and relay information to the appropriate staff.
• Monitor, review, and respond to emails, extracting important job information and ensuring timely updates.
• Enter job details into OG and other company systems while maintaining a high level of accuracy and timeliness.
• Communicate changes to dispatch regarding existing jobs and provide updated information as needed.
• Verify job paperwork is complete, accurate, and properly filed.
• Work closely with dispatch, operations, and other departments to maintain a smooth workflow.
• Provide clerical and administrative support throughout the Escort Division as needed.
• Handle assignments with a strong sense of urgency to meet customer and operational demands.
• Maintain the confidentiality of client, employee, and company information.
• Represent Danner’s professionally when interacting with employees, customers, law enforcement, and business partners.
• Uphold and demonstrate Danner’s core values of Gratitude, Respect, Excellence, Accountability & Honesty, and Teamwork.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision, Supplemental Life, AD&D, and Cancer Insurance after 60 days of employment.
• 401(k) eligibility after 6 months of employment.
• Paid Time Off (PTO) eligibility after 90 days. PTO begins accruing immediately upon starting employment.
• Paid Training
• Bi-Weekly Pay with Direct Deposit.
• Chaplain Services available to employees.
• Danner’s Cares Program supporting our employees and their families.
• Company Events and Prizes.
• Opportunities for Advancement and Promotion from Within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED