Escort Associate

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Responsible for ensuring the smooth and efficient movement of patients, visitors, and staff throughout the hospital premises through providing exceptional customer service and assistance to individuals requiring guidance and navigation within the hospital. This position does require patient care.

Requirements

High School Diploma or Equivalent required
Customer Service Experience 1-2 years preferred
Basic knowledge of hospital layout and departments is a plus.
Excellent interpersonal and communication skills.
Ability to handle stressful situations calmly and professionally.
Physical ability to assist with wheelchair transport and mobility aid assistance.
Willingness to work in a fast-paced healthcare environment.

Responsibilities

Greet patients, visitors, and staff with a friendly and courteous demeanor.
Provide directions and assist individuals in finding their destinations within the hospital, including various departments, clinics, and patient rooms.
Help patients in and out of wheelchairs and ensure their safety and comfort during transportation.
Coordinate patient transport within the hospital, working closely with transportation services and clinical staff to ensure timely and efficient movement.
Interact professionally with patients, visitors, and hospital staff, answering questions and providing assistance with a positive attitude.
Follow safety protocols and guidelines to ensure a safe environment for patients, visitors, and staff.
Collect feedback from patients and visitors regarding their experiences and provide input for continuous improvement of services.