ESCO Inside Sales Support Associate

Keystone Technologies•Lansdale, PA

6d•Hybrid

About The Position

The ESCO Inside Sales Associate supports the ESCO Sales Team by managing quote opportunities, responding to customer inquiries, and fostering strong customer relationships. The ideal candidate possesses lighting industry experience and product knowledge, enabling them to provide accurate product recommendations, identify equivalent solutions, cross-reference competitive manufacturers' part numbers, and deliver exceptional support to customers and sales representatives.

Requirements

Bachelor's in business administration or related field preferred
1-2 years of sales experience in similar inside sales role
Lighting industry experience and product knowledge required (for Remote)
The ability to perform in a fast paced, time-sensitive work environment
Possess outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
Demonstrate exceptional organizational skills and a keen attention to detail
Possess strong analytical and problem-solving skills
Proficient in Microsoft Word & Excel
Uphold and implement Keystone’s Core Values, consistently aligning actions and decisions that reflect the core principles

Nice To Haves

Lighting product knowledge preferred but not required (for Hybrid)
Lighting industry experience and product knowledge preferred but not required
Experience using CRM and Prophet 21 preferred but not required

Responsibilities

Analyze customer sales data to identify sales trends and opportunities with management
Collaborate with the Sales Support Specialist, ESCO Territory Managers, and the Director of Sales Operations to monitor inventory levels, validate material allocation, and proactively support future project demands and order fulfillment
Cross-reference lighting manufacturers' part numbers to Keystone products, ensuring accurate specification matching, competitive replacements, and effective support for customers, distributors, and sales teams
Create and manage opportunities in the CRM
Utilize CRM, P21, IAV report, and Excel to manage ESCO & NA projects
Maintain project visibility through management and reporting tools (Excel & CRM) to track status, timelines, and on-time delivery
Oversee pipeline opportunities to ensure they are closed properly
Receive and process ESCO customer purchase orders, allocating material appropriately while verifying inventory accuracy
Build rapport and develop long-term relationships with ESCO customers to drive product demand
Assist the ESCO team in processing time-sensitive purchase orders
Other duties as assigned