Escalations Specialist Grave Shift

GardaWorld•Long Beach, CA

8d•Onsite

About The Position

Join Our Team as an Escalations Specialist! Are you a detail-oriented professional with a passion for security and customer service? We are looking for a self-motivated Escalations Specialist to join our dynamic team. In this role, you will be at the forefront of our security operations, monitoring live and recorded camera footage to identify and respond to potential security risks. Your keen eye for detail and strong decision-making skills will be crucial as you assess suspicious activities, follow client-specific protocols, and take swift action by contacting authorities when necessary. As an Escalations Specialist, you will need to multitask across various computer programs, communicate effectively with both internal and external stakeholders, and maintain the highest level of confidentiality when handling sensitive information. Proficiency in video monitoring software, Microsoft Office, and Google Maps is essential. If you thrive in a fast-paced environment and are committed to ensuring the safety and security of our clients, we encourage you to apply and become a vital part of our team.

Requirements

Authorized to work in the United States
A high school diploma or equivalent (GED)
Must always remain alert during working hours.
Ability to sit for long periods of time.
Composure – Can handle stress, does not get knocked off balance by the unexpected
Timely Decision Making – Able to make quick decisions under tight deadlines and pressure.
Decision Quality – Most decisions are correct and accurate using a mixture of analysis, wisdom, judgement, and experience.
Strong typing skills, 40 wpm – minimum.
Strong attention to detail skills.

Nice To Haves

Proficiency in video monitoring software

Responsibilities

Review camera footage and assess potential security risk events
Responsible for understanding client-specific requirements and protocols.
Deter suspicious or unwanted activity from client property.
Responsible for contacting appropriate authorities with urgency (Police, Fire, Guard, etc.).
Answer inbound calls while utilizing a multi-line phone system.
Communicate with internal and external stakeholders.
Special projects as assigned (audits, process documentation, research, etc.).
Monitor camera alarms for assigned sites/station and act accordingly based on the events and severity of activity observed.
Able to multitask using different computer programs.
Ability to work under pressure while observing and handling live criminal events.
Experience with Microsoft office-word, excel.
Ability to effectively use google maps.
Ability to maintain confidentiality of legally protected information.
Ability to work in a fast-paced environment and manage multiple priorities.
Perform other duties as required