ESA ENROLLMENT SPECIALIST

Arizona Department of Administration • Phoenix, AZ

3d • Onsite

About The Position

The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. This position will process program applications to check if applicants meet the eligibility requirements and guide them through the application process. Rare in-state travel may be required for this position. Candidates should apply with the ability and willingness to work in-office five days per week.

Requirements

• Application processing, program eligibility review and account renewal processes
• Basic administrative procedures and systems such as managing files, records, office procedures and terminology
• Familiarity with financial management and accounting principles
• Customer service principles and practices
• Excellent organizational, planning, research, reporting and time management
• Interpersonal skills to effectively interact with supervisors, peers, and customers
• Excellent communication skills, both verbal and written
• Strong problem-solving
• Multitask and prioritize a variety of demands and projects effectively
• Intermediate skills in using Microsoft Word and Excel
• Clearly communicate legislative guidelines, program policies to external stakeholders
• Maintain excellent working knowledge of department policies and procedures
• Effectively guide and support program applicants through the application process
• Comply and ensure compliance with state laws, policies, and guidelines
• Communicate effectively with program participants, applicants, and other stakeholders
• Manage and maintain program accounts accurately and efficiently
• Maintain and protect confidential files
• Accept directions and feedback from ESA Management and follow through appropriately

Nice To Haves

• Associate’s degree or higher
• Knowledge of the ESA program (statutes, rules, and regulations)
• Bilingual

Responsibilities

• Process program applications to determine eligibility and provide support to applicants throughout the application process
• Communicate program details and requirements primarily through phone and email, with some in-person contact
• Respond to help desk tickets and assist at the call center/help desk
• Communicate program requirements, laws, policies, and guidelines to program participants, applicants, and stakeholders

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• Ten paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Deferred compensation plan
• Wellness plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree