ES Workday Consultant
HEXAWARE•United States,
About The Position
This role requires a consultant with expertise in ES Workday to manage and improve processes. The position involves communication, problem-solving, and ensuring quality in a customer-focused environment.
Requirements
- Assertive communication
- Computer basic knowledge
- Domain expertise
- Escalation Management
- Linguistic orientation
- Multitask Handling
- Process Understanding and Improvement
- Typing skills 25 WPM with 90 Percent Accuracy
- Active Listening
- Analytical Skills
- B1 or B2 for written communication
- Coaching and Development
- Communication Skills
- Customer centricity
- Customer Focus
- Empathy
- GDS
- Mentoring
- Microsoft Office
- Problem Solving
- Quality Assurance and Control
- Sales Skills
- Team Management
- Telecom Process Knowledge
- Time Management
- Versant 4
- Versant 5
- VET 58plus
Responsibilities
- Manage and improve processes
- Ensure quality assurance and control
- Handle customer interactions effectively
- Utilize domain expertise for problem-solving
- Communicate assertively and effectively
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