ERROR RESOLUTION SPECIALIST 1

Arizona Department of Administration•Phoenix, AZ

2d•$17•Hybrid

About The Position

Analyzes, investigates, and appropriately adjusts tax documents and payments for a variety of tax types; and locates and fixes the root cause of complicated problems in the tax system. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. A 1 week in-office training is required at the start of hire. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Working knowledge and understanding of banking credits and debits, accounting and taxation
Knowledge of the integrated tax system (TAS)
Knowledge of statutes applicable to tax reporting
Knowledge of confidentiality requirements regarding tax information
Knowledge of return filing instructions and electronic filing requirements
Understanding of Federal and State laws, rules and regulations
Strong verbal, written, and listening communication skills
Strong mathematical skills to include addition, subtraction, multiplication, division, average, percentage and interest
Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations to meet deadlines.
Effective interpersonal skills and demeanor
Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
Proficient in the use of tax reporting systems such as TAS
Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
Ability to analyze and evaluate taxpayer claims, and perform detailed examinations of state tax documents
Ability to provide guidance and transfer knowledge to other team members
Ability to work both independently and collaboratively as part of a team
Ability to perform tasks with precision and speed
Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
Ability to understand and solve problems by applying basic analytical skills to include undertaking a process of information and data collection and analysis for integration purposes; Identifying and making sets of information and determining their relationships; codifying this data to detect trends and issues in the data and information in a logical and factual manner; making logical deductions from data; and identifying a solution for resolving the problem
Ability to learn and embrace Continuous Improvement, Six Sigma and/or LEAN
Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Nice To Haves

Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Associate’s Degree (e.g., A.A.), training, coursework, and work experience relevant to the assignment.
Minimum of one year of related experience
Previous experience in research and analytics of complex tax situations, or work experience that demonstrates accuracy and speed in a fast-paced production environment.
Experience with Continuous Improvement, Six Sigma and/or LEAN

Responsibilities

Analyzes, investigates, and appropriately adjusts tax documents and payments for one tax type.
Identifies, examines, and corrects tax documents and payments that the tax system failed to validate.
Updates and/or amends standard operating procedures for specified tax type.
Conducts comprehensive research and communicates with taxpayers, team members, and supervisors in order to resolve return/payment errors.
Processes low volume returns in the system.
Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
Actively contributes to team and individual effectiveness through the following: Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated.
Completes all required training in a timely manner.
Participates in assigned work teams as appropriate.
May complete periodic metrics, projects, huddle boards and reports as requested.
Prepares for and actively participates in 1:1 coaching with supervisor.
Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.