Copy of ERP Technical Support Engineer Infor CSI (SyteLine)

Re:Build Manufacturing

13d

About The Position

Re:Build Manufacturing is seeking an ERP Technical Support Engineer to support their Infor CloudSuite Industrial (CSI) ERP System. This role will be responsible for all technical aspects of the ERP ecosystem, including current implementations and the deployment of new sites. The engineer will develop, test, and support technical solutions to meet business objectives, collaborating with various stakeholders such as power users, functional leads, project managers, and technical/support teams to deliver optimal ERP services.

Requirements

• Solid experience and demonstrated success with Infor CloudSuite Industrial (CSI) and related technologies.
• Experience with CSI System Administration, Infor OS, multi-tenant SaaS CSI & prior Syteline 10.
• Experience with Enhancements, Customizations, Implementations.
• Experience with CSI Mongoose development, integration/APIs/ION, Forms development, Workflows.
• Experience with Reporting, Infor Data Views, Infor Data Lake, IDOs, underlying data and structure, data warehouse, SQL, environment cloning.
• Experience with Microsoft .NET, SQL Server.
• Experience with Web Development ASP.NET/MVC, Web Services/WEB APIs, HTML, JavaScript and jQuery.
• Strong working knowledge of the business processes (finance, purchasing, manufacturing, etc.) supported by CSI.
• Solid experience and demonstrated success with delivering solutions to end users using industry guidelines: Analysis, design, development/configuration, testing, and support.
• Experience with Agile/Scrum.
• Experience with structured deployment across non-Production and Production environments.
• Experience with UI/UX best practices, especially across stationary and mobile computing devices (like using responsive design).
• Deep experience and ability to effectively work with both end users (non-technical) and technical team members.
• Working knowledge and demonstration of security protocols.
• Demonstrated ability to learn new technologies and apply quickly in a beneficial way.
• Bachelor's Degree or equivalent experience in Information Technology (or related field).
• 5 plus years of hands-on experience, specifically working as a CSI/Syteline Developer is required.

Nice To Haves

• Microsoft Power Platform and Power BI
• Basic networking
• ITIL processes
• Manufacturing environments and Lean Manufacturing processes
• ITAR, EAR, CMMC, CUI, & similar regulations/frameworks for information control

Responsibilities

• Deliver ERP system solutions to meet business goals, including system & security configurations, reporting, DataViews, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity.
• Understand and analyze business requirements (functional, performance, availability, security).
• Design ERP system solutions to meet requirements and participate in design reviews.
• Configure and develop system solutions per design specifications and participate in code/configuration reviews.
• Perform and assist in all required testing and remediation (unit, integration, system, user acceptance).
• Develop proper deployment packages for target systems, adhering to segregation of duties guidelines.
• Provide ERP-related support (primarily Tier 3, but also Tier 1 & 2 as needed) for deployed solutions.
• Troubleshoot complex issues to ensure optimal business operations and provide regular status updates.
• Ensure proper monitoring and alerting for ERP related solutions.
• Create and maintain system documentation/user guides and deliver training.
• Perform regular system updates & patching.
• Ensure data quality and integrity.
• Identify, contribute to, and implement continuous improvement opportunities, including system optimization and process enhancements.
• Collaborate, mentor, and work with other teams to ensure a systems approach and a one-team mentality.
• Complete proper documentation, including design, configurations, ticketing, and work updates.
• Provide timely and accurate estimates for work completion and status updates.
• Deliver all work within service level agreements, commitment goals, and quality goals, following company processes and policies.
• Automate work via scripting and other methods.
• Travel to Re:Build sites as needed.
• Perform other tasks as assigned.

Benefits

• Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level