ERP SYSTEMS COORDINATOR

Arizona Department of Administration • Phoenix, AZ

3d • Onsite

About The Position

Are you an expert in Enterprise Resource Planning (ERP) and/or Product Data
Management administration? Do you have experience in correctional industries or
public sector ERP environments? This is the next step in your IT career. Join
our Arizona Correctional Industries (ACI) team of professionals. Apply today!

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is
looking for an ERP expert to fill the ERP Systems Coordinator position. This
position is responsible for managing, maintaining, and optimizing the ERP system
used across Arizona Correctional Industries operations. This role ensures system
reliability, data integrity, and user accessibility while supporting production,
warehouse, finance, and workforce development functions. Serves as the technical
liaison between IT, operations, and external partners, ensuring compliance with
state regulations and correctional industry standards. In addition, proactively
solves complex ERP and system problems, conducts daily traffic analysis,
generates incident/security reports, and implements proactive and reactive
computer network defense measures to ensure confidentiality, integrity, and
reliability of systems.

For further information about the Arizona Correctional Industries, visit:
https://aci.az.gov/

Requirements

• ERP systems administration (i.e. Global Shop Solutions, Epicor)
• Correctional Industries operations (manufacturing, warehouse, workforce development)
• Database management and reporting tools
• IT security standards and compliance
• Broader infrastructure technologies, including servers, networks, and virtualization
• Strong analytical and problem-solving skills
• Effective communication with technical and non-technical staff
• Training and instructing a diverse group of users
• Project management
• Process improvement (Lean, PDCA, STAR frameworks)
• Advanced troubleshooting, beyond ERP modules
• Evaluate and test emerging technologies
• Technical documentation development
• Lift/carry approximately 10 lbs.
• Walk/run approximately 1 mile
• Translate operational needs into ERP solutions
• Manage multiple priorities across shops and locations throughout the state
• Maintain confidentiality and integrity of sensitive data
• Collaborate across departments and with external stakeholders
• Proactively solve complex problems and synthesize feedback into system adjustments

Nice To Haves

• At least three (3) years of ERP and/or Product Data Management administration experience
• Familiarity with correctional or government IT compliance standards
• Bachelor's or Master's degree
• Lean Six Sigma Green Belt or equivalent process improvement certification
• Experience in correctional industries or public sector ERP environments
• Advanced IT certifications (e.g., Microsoft, Cisco, VMware)

Responsibilities

• Configures, monitors, and maintains Enterprise Resource Planning (ERP) modules
• Manages user accounts, roles, and permissions
• Applies patches and updates
• Proactively monitors suspicious activities, characterizes incidents, and implements defense measures across ERP and related systems
• Configures, monitors, and maintains value-added modules such as kiosks, bar code scanners, and e-commerce
• Ensures data accuracy
• Develops queries and reports for operational, financial, and compliance needs
• Supports audits
• Conducts daily traffic analysis and generates incident/security reports to support system integrity
• Ensures all shops are compliant with regulations, processes, and required
• Ensures ERP practices align with state IT security policies, CJIS/ACJIS requirements, and correctional industry regulations
• Implements proactive and reactive defense measures to ensure the confidentiality, integrity, and reliability of systems
• Collaborates with operations to streamline workflows
• Integrates ERP with other systems (e.g., inventory, HR, finance)
• Leads initiatives to develop innovative ERP/IT solutions and processes, introducing unique approaches to integration
• Provides all levels of support and troubleshooting issues
• Trains staff and incarcerated workers on ERP functionality
• Manages complex or sensitive user issues, ensuring customer-centric resolution
• Drives on State business
• Performs other duties appropriate to the assignment

Benefits

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees