ERP Project Coordinator

General Equipment & Supplies, Inc.•Fargo, ND

7h•$60,000 - $80,000

About The Position

Responsible for supporting the planning, coordination, and execution of ERP-related projects while providing day-to-day help desk support for end users. This role serves as a key liaison between business users, IT, and external vendors to ensure system issues are resolved efficiently and project initiatives stay on track.

Requirements

Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative
Associate’s or Bachelor’s degree in Information Technology, Business, or a related field preferred; equivalent experience will be considered
Proficient in project management platforms, including Microsoft Project, Smartsheet, and comparable tracking tools
Experience supporting ERP systems (e.g., NetSuite, Microsoft Dynamics, SAP, Epicor, Infor, Sage)
1–3 years of IT support, help desk, or project coordination experience
Strong organizational and time‑management skills
Excellent communication and customer service abilities
Proficiency with Microsoft Office (Excel, Word, Teams, PowerPoint)
Ability to troubleshoot technical issues and learn new systems quickly
Basic understanding of project management principles and tools
Strong problem-solving and troubleshooting skills
Ability to manage multiple priorities in a fast-paced environment

Responsibilities

Assist in coordinating ERP system projects, including implementations, upgrades, and process improvements
Track project timelines, tasks, and deliverables to ensure deadlines are met
Communicate project updates and system changes to stakeholders and end users
Provide Tier 1 and Tier 2 help desk support for ERP-related issues, including troubleshooting and ticket resolution
Log, prioritize, and escalate support tickets as needed
Work with users to identify system issues, document requirements, and recommend solutions
Support system testing (UAT), training, and deployment activities
Maintain documentation for processes, system configurations, and user guides
Collaborate with IT and vendors to resolve system bugs and performance issues
Assist in data validation, reporting, and system audits as needed