ERP Systems Manager

Ozaukee County•Port Washington, WI

1d•$43 - $55•Onsite

About The Position

The ERP Systems Manager is responsible for leading the successful County-wide implementation of Oracle Fusion Cloud ERP, a modern, integrated Enterprise Resource Planning system, and continuing as the long-term system owner after deployment. This role will manage all phases of implementation, from vendor coordination and project planning to data migration, training, and go-live. Once live, the Manager will assume full responsibility for the ongoing administration, optimization, and strategic advancement of the ERP platform to ensure continuous support for County operations across Finance, Human Resources, Payroll, Budgeting, Procurement, Timekeeping, and other functions. This position requires on-site presence to support County departments and operations.

Requirements

Bachelor’s degree in Information Systems, Business Administration, Public Administration, or a related field.
Minimum five (5) years of professional experience implementing ERP systems, with experience in Oracle Fusion or similar enterprise cloud ERP platforms strongly preferred.
Demonstrated success in project management, systems integration, and cross-departmental coordination.
Valid driver's license and ability to travel to County locations.
Experience with Oracle Fusion Cloud applications, including Financials, HCM, or Procurement modules, is highly desirable.
Proven expertise in ERP lifecycle management from selection through post-implementation support.
Strong understanding of governmental financial processes, human resources workflows, payroll, and procurement.
Ability to manage third-party vendors, consultants, and internal staff.
Excellent communication, negotiation, and presentation skills.
Competency in change management, user adoption strategies, and business process improvement.
Proficiency in tools like Microsoft Excel, Microsoft Project, and enterprise-level cloud applications.

Nice To Haves

Project Management Professional (PMP) certification strongly preferred.

Responsibilities

Lead and coordinate all phases of ERP implementation to ensure delivery of pre-defined functional requirements.
Oversee system configuration, data migration, testing, training, and go-live execution in partnership with vendors and County departments.
Serve as the primary liaison to the ERP vendor during implementation and afterward, managing system upgrades, patches, and support.
Post-implementation, manage the ERP as an enterprise-wide system owner, responsible for ongoing administration, user access, configuration changes, reporting, and system optimization.
Ensure the ERP continues to evolve with County needs by coordinating feature enhancements, process improvements, and cross-functional collaboration.
Engage department heads and functional leaders to ensure clear understanding of system capabilities, encourage feedback, and foster shared ownership of the system.
Coordinate communications, user documentation, and training for both initial implementation and long-term system changes.
Act as the system champion, driving system adoption and continued alignment with County goals.
Monitor system performance metrics and user feedback to identify improvement areas.
Collaborate with departments to address gaps, reduce manual workarounds, and implement automated or streamlined workflows.
Track and report on ERP-related KPIs, including support ticket resolution, system uptime, and training effectiveness.
Identify and mitigate implementation and operational risks.
Ensure ERP practices align with cybersecurity standards, data integrity requirements, internal audit findings, and public sector compliance expectations.
Support financial and HR data governance efforts through strong system controls.
Provide support on County-wide administrative, analytical, or strategic initiatives as directed by the County Administrator. Assist in special projects, cross-departmental coordination, or operational needs outside the ERP scope when capacity allows. May include research, process evaluation, committee participation, or interim support in line with the employee’s skills and project demands.