ERP Support Specialist

Trak Group•Cincinnati, OH

5h•Hybrid

About The Position

We are seeking an ERP Support Specialist to provide functional support for multiple ERP platforms while serving as the primary liaison between business users, technical support teams, and managed service providers. This role is responsible for troubleshooting system issues, coordinating resolutions, supporting ERP enhancements, and ensuring users can effectively utilize ERP solutions to meet business objectives. The ideal candidate is a detail-oriented problem solver with strong communication skills, ERP support experience, and a customer-focused mindset.

Requirements

Bachelor's degree in Information Systems, Business Administration, or a related field, or equivalent professional experience.
Minimum of 1 year of ERP support or ERP administration experience.
Experience supporting ERP platforms such as SAP Business One, IFS, SAGE 100, or similar systems.
Strong troubleshooting, analytical, and problem-solving skills.
Experience using Jira or similar issue and project tracking platforms.
Excellent written and verbal communication skills with the ability to translate technical concepts for business users.
Strong organizational skills and attention to detail.
Self-motivated with the ability to manage multiple priorities and consistently meet deadlines.
Customer-focused professional with a collaborative approach to supporting end users and business operations.

Nice To Haves

Knowledge of SQL, reporting tools, or database queries is a plus.

Responsibilities

Provide day-to-day support for users of SAP Business One, IFS, and SAGE 100 ERP systems.
Serve as the primary point of contact between business users, technical support teams, and managed service providers.
Troubleshoot ERP-related issues, perform root cause analysis, and coordinate timely issue resolution.
Review, prioritize, and manage help desk tickets while ensuring effective communication throughout the resolution process.
Maintain documentation of support requests, issue resolutions, and knowledge base articles.
Support ERP system upgrades, testing, patches, and enhancements by validating functionality and assisting with deployments.
Monitor ERP system performance and identify opportunities to improve system reliability and user experience.
Collaborate with stakeholders to prioritize support requests, enhancements, and project initiatives.
Manage ERP user security, access permissions, and change management processes.
Track support activities and project progress using Jira or similar project management tools.
Partner with business users to identify process improvements and maximize ERP system effectiveness.