ERP Support Specialist

Hamilton Medical, Inc.•Reno, NV

1d•Remote

About The Position

Hamilton Medical is seeking an ERP Support Specialist to support the effective day-to-day administration and usability of our ERP/MRP systems in alignment with global business and functional requirements. This role serves as a key internal resource for end users and project stakeholders, providing system support, process guidance, and project coordination across ERP/MRP functions. The ERP Support Specialist partners with cross-functional teams to ensure smooth system operations, support reporting needs, coordinate user access and training, and maintain data integrity. This position also plays a critical role in ERP development initiatives by acting as a business-side project lead, working closely with internal and external IT teams responsible for system development. In addition, the role supports technologies that integrate with the ERP ecosystem, such as Transportation Management Systems (TMS), payment processing tools, automated sales order entry solutions, and AI-driven applications. Responsibilities include helping implement new tools, enhancing existing solutions, and coordinating project efforts with subject matter experts. This is a fully remote position reporting to the Engineering Manager and supporting Hamilton Medical’s U.S. manufacturing and sales operations.

Requirements

Strong understanding of operational processes, data structures, and cross-functional workflows (Hamilton Medical experience preferred)
Excellent written and verbal communication skills, with the ability to collaborate effectively across departments and remote teams
Strong attention to detail and commitment to data accuracy and integrity
Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
Experience working with reports and data; familiarity with SQL, SSRS, or similar reporting tools is a plus
Familiarity with ticketing and project management tools such as Jira Service Desk or similar platforms preferred
Ability to manage multiple priorities and projects independently in a remote work environment
Experience supporting data validation, quality assurance, or AI/ML-related data initiatives is a plus
Bachelor’s degree in Business Administration, Information Technology, Operations, or a related field preferred; equivalent experience will be considered
5+ years of experience working with ERP or MRP systems in a support, operations, or project coordination role; direct experience with Hamilton Medical systems and processes strongly preferred
Demonstrated experience leading ERP-related projects from the business side, coordinating with IT and/or external development teams
Experience with ERP systems such as Microsoft Dynamics 365 preferred
Prior experience within Hamilton Medical or strong familiarity with its systems and processes is highly desirable

Nice To Haves

Hamilton Medical experience preferred
Familiarity with SQL, SSRS, or similar reporting tools is a plus
Familiarity with ticketing and project management tools such as Jira Service Desk or similar platforms preferred
Experience supporting data validation, quality assurance, or AI/ML-related data initiatives is a plus
Direct experience with Hamilton Medical systems and processes strongly preferred
Experience with ERP systems such as Microsoft Dynamics 365 preferred
Prior experience within Hamilton Medical or strong familiarity with its systems and processes is highly desirable

Responsibilities

Serve as the internal project lead for ERP/MRP development and implementation initiatives, coordinating with IT teams and external vendors
Lead the evaluation, implementation, and enhancement of tools that integrate with ERP/MRP systems
Act as a liaison between business stakeholders and IT, translating functional requirements into actionable project plans
Provide day-to-day administrative support for ERP/MRP systems, including user access management, configuration assistance, and troubleshooting
Serve as the first point of contact for end-user support, resolving issues or escalating as needed
Develop, maintain, and distribute reports and dashboards to support business operations and decision-making
Coordinate and deliver user training, including the creation of documentation and reference materials
Maintain system documentation and records in compliance with company standards and regulatory requirements (ISO/FDA)
Identify and implement opportunities to improve system usage, data quality, and administrative workflows
Support software validation activities in accordance with internal procedures and regulatory standards
Assist Manufacturing and Operations teams with data collection, entry, and validation to support production metrics
Contribute to special projects, including AI initiatives, with a focus on data quality, validation, and accuracy