ERP Solutions Analyst

Arizona Department of Administration • Phoenix, AZ

7d • $93,000 • Hybrid

About The Position

The Arizona Department of Administration (ADOA) Enterprise Resource Planning (ERP) Division is seeking an innovative and results-driven ERP Solutions Analyst to serve as a strategic bridge between business stakeholders and technical execution. In this critical role, the selected candidate will optimize, support, and enhance the State’s core CGI Advantage 4.0 Human Resource Management (HRM) and Financial systems. Operating at the intersection of business operations and technology, the analyst will translate complex agency needs into functional requirements, lead impactful process improvements, and maintain overall system stability through proactive troubleshooting and configuration management. Beyond traditional ERP maintenance, the position plays an active role in driving agency modernization by automating workflows using platforms like n8n and harnessing AI-enabled tools, including Google Gemini and NotebookLM, to elevate overall organizational efficiency. The ideal candidate possesses a strong analytical mindset, demonstrated proficiency in SQL and ETL processes, and a commitment to continuous improvement, ensuring that enterprise technology directly supports and advances the State's operational objectives. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

• Business analysis methodologies and best practices.
• ERP concepts and enterprise business processes.
• Human Resources and Financial Management business functions.
• Relational database concepts.
• ETL concepts and data integration methodologies.
• Workflow automation concepts.
• APIs, system integrations, and automation principles.
• Artificial Intelligence productivity tools, including Google Gemini and NotebookLM.
• Documentation standards and business process documentation.
• Customer service principles.
• Organizational and project management principles.
• Continuous improvement methodologies.
• Analyzing complex business processes and identifying opportunities for improvement.
• Creating business process maps, workflow diagrams, and technical documentation.
• Gathering, documenting, and validating business and functional requirements.
• Using SQL to query, analyze, and validate relational database information.
• Performing data analysis and troubleshooting using SQL.
• Developing and maintaining ETL processes using Pentaho Data Integration (PDI/Kettle) or similar tools.
• Configuring and supporting workflow automation solutions using platforms such as n8n.
• Supporting API integrations and automating business processes.
• Using AI tools to conduct research, create documentation, and improve productivity.
• Producing clear technical documentation, reports, and user guidance.
• Delivering excellent customer support and stakeholder engagement.
• Organizing work, prioritizing tasks, and managing competing deadlines.
• Applying analytical thinking and structured problem-solving techniques.
• Understand complex business operations and translate business needs into technical requirements.
• Work effectively with business and technical stakeholders.
• Manage multiple priorities in a fast-paced environment.
• Learn new technologies and business processes quickly.
• Evaluate business problems and recommend technical solutions.
• Support enterprise ERP applications and integrations.
• Work independently while contributing to team objectives.
• Adapt to changing priorities and evolving technologies.
• Evaluate emerging AI technologies for business value and process improvement.
• Communicate technical concepts effectively to both technical and non-technical audiences.
• Build productive working relationships with customers and business partners.
• Maintain accuracy and attention to detail while working under deadlines.
• Demonstrate initiative, accountability, and a commitment to continuous learning.
• Background and reference check, including state and federal criminal records fingerprint check
• Electronic Employment Eligibility Verification Program (E-Verify)

Nice To Haves

• CGI Advantage 4.0 HRM and Financial modules
• Pentaho Data Integration
• developing workflows using n8n or similar automation platforms
• AI-assisted productivity tools, including Google Gemini and NotebookLM
• government, public sector, or large enterprise ERP environments
• project management and Agile methodologies
• Bachelor's degree in Information Systems, Computer Science, Business Administration, Finance, Human Resources, or a related field, or five (5) years of experience in business analysis, ERP support, systems analysis, or a related technical role.
• writing SQL queries
• documenting business processes and requirements

Responsibilities

• Overseeing the administration, troubleshooting, and enhancement of the CGI Advantage 4.0 HRM and Financial systems, ensuring system stability and coordinating resolutions with technical staff and vendors.
• Partnering with stakeholders to gather requirements, leading process mapping exercises, and translating business needs into actionable technical specifications.
• Managing SQL queries, performing data reconciliation, and supporting ETL processes (Pentaho Data Integration) to ensure high data quality and provide accurate reporting.
• Developing workflow automations (n8n) and integrating AI-enabled productivity tools (Google Gemini, NotebookLM) to optimize existing business processes.
• Participating in project planning, providing end-user training for new features, and maintaining documentation/standard operating procedures.
• Maintain availability and flexibility to support production deployments, critical patch windows, and post-implementation troubleshooting, which may occasionally require work outside of standard business hours to ensure system continuity.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree