ERP Program Manager

AAA Washington•Bellevue, WA

8d•$105,876 - $126,990•Hybrid

About The Position

The ERP Program Manager is responsible for overseeing the day-to-day delivery and operation of the Dynamics 365 Finance & Operations platform, ensuring work progresses effectively across IT, Finance, and external partners. This role provides coordination and structure across all D365 activities, ensuring that requests are appropriately scoped, prioritized, delivered, and embedded into business operations in a controlled and consistent manner. The role acts as the central point of coordination between business stakeholders, internal IT teams, and the external D365 system integration partner.

Requirements

Experience managing complex system delivery or ERP programs
Experience managing D365 Finance and Operations module is required
Strong coordination and stakeholder management skills across business and IT
Experience working with third-party vendors or system integrators
Structured, process-oriented approach to delivery and governance
Ability to operate across both technical and business environments without needing to be a technical specialist

Nice To Haves

Program / Project Management certifications (e.g., PMP, PgMP)
Agile or delivery certifications (e.g., PMI-ACP, Scrum, SAFe)
Microsoft Dynamics 365 or Power Platform certifications aligned to core systems

Responsibilities

Oversee the end-to-end flow of work across the D365 platform, from intake through to delivery and release
Coordinate activities across IT, Finance stakeholders, and external D365 partner resources
Monitor progress of work items and ensure timely delivery against agreed priorities
Identify and manage risks, issues, and dependencies across the program
Lead the regular delivery cadence, including stand-ups, delivery reviews, and backlog sessions
Ensure meetings are structured, effective, and result in clear actions and progress
Support and uphold the defined operating model, including intake, prioritization, and governance processes
Maintain visibility of all active work through the agreed system of record (e.g., Planner)
Ensure IT change management processes are followed for all system changes
Coordinate release activities across IT and external partners to ensure controlled deployment into production
Oversee readiness for changes, including alignment with business users, training needs, and communication requirements
Ensure that changes are delivered in a way that minimizes disruption to business operations
Work closely with the Business Analyst to ensure all work items are properly defined, scoped, and ready for delivery
Maintain oversight of backlog health, ensuring items are progressing and appropriately prioritized
Ensure that new requests are triaged and routed through the correct process
Coordinate day-to-day activities of the external D365 system integration partner
Ensure clear understanding of scope, timelines, and deliverables
Monitor delivery performance and escalate issues where required
Support a collaborative working relationship between internal teams and the partner
Work with Finance SMEs and stakeholders to ensure alignment between delivery activities and business priorities
Ensure that business input is incorporated into planning, testing, and release activities
Support prioritization discussions by providing visibility of delivery capacity and progress
Provide regular reporting on program status, including progress, risks, and key metrics
Maintain clear and consistent communication across IT, Finance, and leadership stakeholders
Support transparency of D365 activities, ensuring stakeholders have appropriate visibility of work and outcomes