ERP Data Analyst/Auditor

Benefit Harbor LP•Plano, TX

6h•$60,000 - $65,000•Hybrid

About The Position

The Data Analyst/Auditor is responsible for interacting with carriers and the internal team members and systems to audit and maintain EDI files and reports. This role will also perform quality assurance tasks to ensure data flow between ERP Systems and Benefit Harbor remains accurate. Additional responsibilities include documentation, quality assurance tasks, completing assigned tasks, and assisting Operations team on day-to-day administration, issue resolution and other special projects.

Requirements

Strong knowledge of Microsoft Office
Intermediate Excel, Access knowledge
Strong analytical skill-set and ability to use data to define and resolve issues
Competent in basic personal computer skills and knowledge, including keyboard skills, electronic folder/file organization and management, and email usage
Strong Written and Verbal Communication Skills with the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
Demonstrate ability to provide superior Customer Service
Must possess strong follow up and follow through skills with sense of urgency and attention.
Experience in working collaboratively with teams
Strong work ethic and self-starter, able to effectively manage multiple clients and adapt to change within a fast-paced high intensity business setting
Must possess integrity, reliability and responsibility with strong organizational skills
Logical problem solver with excellent follow through, high attention to detail and trouble shooting skills
Bachelor’s degree or related experience in business, preferably in case or product implementation
2+ years demonstrated experience with complex projects in the benefits industry (preferably Health & Benefits), or other related experience

Nice To Haves

Health and Benefits knowledge preferred
Database function knowledge preferred, but not required

Responsibilities

Perform post-OE, monthly system and quarterly enrollment audits, document results and assist Client team in issue mitigation through resolution.
Analyze audit result and escalate discrepancies to internal team members; research and troubleshoot issues preventing audit completion.
Request extracts from carriers, vendors and Workday/ERP systems for regularly scheduled audits.
Maintain clear understanding of various file types, layouts, and basic data mapping.
Meet expected timelines and assigned due dates for file audits, Client Support and TMS tickets, and assigned tasks.
Build strong relationships with internal teams (Operations Team and Developers) and external partners.
Perform other duties and responsibilities as assigned.