ERP & CRM Project Implementation Manager

ASCENDING • Boston, MA

6d • Remote

About The Position

We are seeking a strategic and results-oriented Project Manager / Implementation Manager to lead the end-to-end planning and execution of enterprise-level ERP and CRM initiatives. This role is central to our digital transformation, specifically focusing on the integration and rollout of Salesforce CPQ and NetSuite.
The ideal candidate will be a proactive leader capable of orchestrating complex system migrations, managing cross-functional technical teams, and ensuring high-level stakeholder alignment. You will be responsible for the project lifecycle from initial requirements gathering through post-go-live stabilization, ensuring all deliverables meet rigorous quality and budgetary standards.

Requirements

• 5+ years of dedicated project management experience, specifically leading large-scale ERP and CRM implementations.
• Demonstrated success managing high-complexity projects involving Salesforce CPQ and NetSuite.
• Proficiency in Agile, Waterfall, and Hybrid project management frameworks, with hands-on experience using tools such as Jira, Smartsheet, or MS Project.
• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field.
• Deep understanding of core business processes, including Finance, Sales Operations, Supply Chain, and Revenue Recognition.
• Exceptional verbal and written communication skills, with the ability to translate technical complexities for non-technical executive audiences.
• Proven ability to manage distributed/remote teams and coordinate effectively with external vendor resources.

Nice To Haves

• PMP, CSM (Certified Scrum Master), or platform-specific certifications (Salesforce/NetSuite).
• Prior experience within the Alarms or Security Services industry is highly desirable.
• Candidates based in the Greater Boston area are preferred for occasional onsite strategic sessions.

Responsibilities

• Project Lifecycle Management: Orchestrate the full implementation lifecycle for ERP and CRM workstreams, with specialized oversight of Salesforce CPQ and NetSuite modules.
• Scope & Governance: Define comprehensive project scopes, success criteria, and governance models in collaboration with executive sponsors and business leads.
• Roadmap Development: Establish and maintain detailed project schedules, resource allocation models, and budget tracking to ensure milestone achievement.
• Implementation Leadership: Guide cross-functional teams through system design, configuration, and customization, ensuring technical solutions align with business objectives.
• Data & Integration: Oversee critical data migration strategies and system integration tasks, ensuring data integrity and seamless interoperability between platforms.
• Quality Assurance: Facilitate User Acceptance Testing (UAT), bug tracking, and remediation efforts to guarantee a high-quality production release.
• Communication Hub: Serve as the primary liaison between business users, technical architects, and third-party consultants/vendors.
• Risk Mitigation: Proactively identify project bottlenecks and risks, developing robust mitigation strategies to maintain project velocity.
• Operational Readiness: Lead change management activities, including the development of training materials and knowledge transfer sessions for post-launch support teams.

What This Job Offers

• Career Level: Manager
• Number of Employees: 1-10 employees