ERP Application Manager

Carilion Services•Roanoke, VA

21h•Onsite

About The Position

Onsite schedule. Relocation assistance will be provided. This is Carilion Clinic ... An organization where innovation happens, collaboration is expected, and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us. The ERP Applications Manager is responsible for the strategic leadership, configuration, optimization and ongoing support of the ERP systems (Workday, UKG, etc) across the organization. This role, centered within the Technology Services Group (TSG), partners closely with HR, Finance, Supply Chain business leaders to ensure Workday is stable, scalable, secure and aligned with critical objectives. The ideal candidate brings deep functional expertise, strong people leadership and hands-on experience managing complex ERP environments.

Requirements

Education: Bachelors Degree in Computer Science, Information Technology, or Healthcare Business. 4 years of relevant experience may be considered in lieu of Bachelors Degree.
Experience: Minimum 5 years of IT experience.
Licensure, certification, and/or registration: ITIL Foundation Certification
Other Minimum Qualifications: Must be analytical, dependable, and detail oriented.
Must possess strong interpersonal and communication skills.
Must demonstrate solid leadership and presentation skills.
Must be self-initiated, have excellent problem-solving skills, and be customer service oriented.

Nice To Haves

Workday Pro certifications (HCM, Payroll, Financials, Supply Chain, Integrations, or Security)
Experience in large, complex, or highly regulated environments (e.g., healthcare, finance, education)
Familiarity with Agile or ITIL service management practices
Strong change management and communication skills
Strategic thinking and systems leadership
Maintains quality service by creating and monitoring metrics, establishing standards, and adjusting operations to align with standards.
Proactively identifies areas of improvement (process or technical) and develops plans to implement those improvements.
Analyzes and reports on IT performance metrics and make recommendations for improvement.
People management and team development
Strong analytical and problem-solving skills
Excellent communication with both technical and non-technical stakeholders
Customer-focused, service-oriented mindset

Responsibilities

ERP Platform Leadership Own the overall strategy, roadmap, and governance for the Workday ecosystem
Lead configuration, testing, deployment, and maintenance of Workday modules (e.g., HCM, Payroll, Benefits, Time Tracking, Absence, Financials, Recruiting, Learning)
Ensure system scalability, performance, data integrity, and compliance with organizational policies
Stakeholder & Business Partnership Serve as the primary liaison between business stakeholders and technical teams
Translate business requirements into Workday solutions and enhancements
Provide strategic guidance on Workday capabilities, best practices, and future releases
Team & Vendor Management Manage and mentor Workday analysts, administrators, and support staff
Oversee relationships with Workday and third-party vendors/implementation partners
Set priorities, allocate resources, and manage workloads across the team
System Enhancements & Integrations Lead Workday releases, updates, and regression testing cycles
Oversee integrations between Workday and third-party systems (e.g., benefits vendors, payroll providers, identity management, ERP systems)
Ensure integrations are secure, reliable, and well documented
Implements and maintains TSG policies, procedures, and goals to meet Carilion’s needs.
Provides oversight of resource allocation for application implementation and upgrade projects.
Ensures proper operation of information systems and plans necessary application life cycle upgrades.
Security, Compliance & Reporting Manage Workday security roles, domains, and business process frameworks
Ensure compliance with data privacy, audit, and regulatory requirements
Support advanced reporting, dashboards, and analytics to enable data-driven decisions
Continuous Improvement Identify opportunities to streamline processes and improve user experience
Monitor system usage and performance metrics to drive optimization
Stay current on Workday product updates, roadmap items, and industry trends