ERP Application Development & Support Manager

Washington County•Hillsboro, OR

3d•$127,814 - $155,300•Onsite

About The Position

The Enterprise Resource Planning (ERP) Information Technology Services (ITS) Application Development and Support Manager serves as the primary ITS representative for ERP governance, tenant management, and long-term strategic planning. This role ensures strong coordination among ITS, Finance Information Systems (FIS), and Human Resources Business Information Systems (HRBIS) on ERP initiatives, release management, and key strategic decisions. Acting as a liaison, leader, and subject matter expert, the ERP Application Development and Support Manager supports organizational objectives while continually enhancing Workday functionality. The position oversees a small technical team and works closely with two specialized support teams. Given Workday’s semiannual major release schedule, the role places significant emphasis on strategic planning and release management, in addition to roadmap execution. The manager leads initiatives associated with major roadmap items, guiding them through structured processes and release events to ensure smooth, effective implementation. This role also provides regular reports and presentations to executive leadership, offering clear updates on roadmap progress, upcoming initiatives, and potential risks or challenges that may impact planning or delivery.

Requirements

Bachelor's Degree in Computer Science, Engineering, or related degree program from an accredited institution of higher education; AND six (6) years of work experience in a complex enterprise computing environment, which includes at least two (2) years of work experience in a supervisory or lead role.
OR An Associate Degree in Computer Science, Engineering, or related degree program from an accredited institution of higher education; AND eight (8) years of work experience in a complex enterprise computing environment, which includes at least two (2) years of work experience in a supervisory or lead role.
OR High School Diploma/GED; AND ten (10) years of work experience in a complex enterprise computing environment, which includes at least two (2) years of work experience in a supervisory or lead role.
Possession of a driver's license valid in the State of Oregon and an acceptable driving record.
Successful completion of a criminal background and personal history check.
Knowledge of ERP or major system governance principles and best practices.
Knowledge of ERP or Workday functionality, release schedules, and roadmap processes.
Knowledge of IT tenant management and ERP integration across ITS, FIS, and HRBIS.
Knowledge of project management methodologies and structured release management processes.
Knowledge of organizational strategic planning and technology alignment.
Skill in coordinating cross-functional teams and facilitating collaboration across technical and business groups.
Strong project management skills, including planning, scheduling, and leading complex initiatives.
Skill in analyzing and presenting technical or strategic information to executive leadership.
Skill in guiding teams through major release events and structured implementation processes.
Effective communication skills, both written and verbal.

Responsibilities

Serves as the primary ITS representative for ERP governance, tenant management, and long-term strategic planning.
Ensures strong coordination among ITS, Finance Information Systems (FIS), and Human Resources Business Information Systems (HRBIS) on ERP initiatives, release management, and key strategic decisions.
Supports organizational objectives while continually enhancing Workday functionality.
Oversees a small technical team and works closely with two specialized support teams.
Leads initiatives associated with major roadmap items, guiding them through structured processes and release events to ensure smooth, effective implementation.
Provides regular reports and presentations to executive leadership, offering clear updates on roadmap progress, upcoming initiatives, and potential risks or challenges that may impact planning or delivery.
Lead, mentor, and manage technical teams.
Serve as a subject matter expert and liaison between technical and business stakeholders.
Anticipate, identify, and communicate risks or challenges that could impact roadmap delivery.
Prioritize work effectively in an environment driven by semiannual release cycles.
Align ERP activities and initiatives with organizational objectives and long-term strategy.