ERP Analyst I

SBA Communications • Boca Raton, FL

5d

About The Position

This position is responsible for supporting the ERP Systems Support Teams corporate enterprise resource planning systems. Assist internal customers in using systems efficiently and effectively in fulfilling business objectives.

Requirements

• Associate's Degree
• 0-2 years experience in a Customer Support role.
• Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.

Nice To Haves

• Bachelor's degree preferred
• Citrix experience preferred.
• Microsoft SQL Server Management Studio experience preferred.

Responsibilities

• Provide enterprise wide support for one or more ERP applications: Dynamics GP, CRM, Perceptive, SharePoint, Worldox, and/or all custom applications developed in-house.
• Provide timely technical support to users of applications.
• Advise, support and provide guidance in the use of ERP applications.
• Assist with monthly, quarterly, and yearly system process, including, but not limited to New Company Setup, WIP Closing, Job Cost Closing, Year End Closing, and 1099’s.
• Support new software enhancements, system processes and/or 3rd party products following implementation.
• Consult on improvement of business process and internal department process.
• Provide excellent customer service through end user support for SOX compliance.
• Perform unit testing, as well as coordinate and ensure all formal end-user User Acceptance Testing (UAT) is completed on time.
• Accountable for enforcement of IT department standards, including but not limited to, proper documentation and approval processes.
• Document reported incidents and resolutions in department’s incident tracking system, including tracking follow up of incidents as needed.
• Other projects and duties as assigned.

Benefits

• Financial Wellbeing: Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees), a 401K with a generous company match, and an Employee Stock Purchase Plan offering company stock at a discount.
• Mental Wellbeing: We prioritize your health with access to a dedicated Health Concierge service.
• Personal Growth & Balance: Enjoy a generous Paid Time Off (PTO) package, paid holidays, and paid volunteer hours. We also fuel your ambition with tuition reimbursement, support for professional certifications, and a wellness reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree