ERP Administrator - Jenzabar Systems

Rogue Community College-posted 24 days ago
Full-time • Mid Level
Onsite • Grants Pass, OR
Educational Services
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The ERP Administrator is responsible for the administration, maintenance, and optimization of Rogue Community College's Jenzabar ERP environment (EX, CX, or J1). This position plays a key role in ensuring the security, stability, and performance of the college's core administrative systems that support both operational functions and institutional planning. Duties include configuring and maintaining ERP applications, managing upgrades and patches, monitoring system performance, and coordinating database administration activities. The ERP Administrator also collaborates with departments across the college to support integrations, implement system improvements, and align ERP capabilities with institutional needs.

  • Administers, maintains, and optimizes Rogue Community College's Jenzabar ERP environment (EX, CX, or J1).
  • Configures and maintains ERP applications and modules to ensure secure, stable, and efficient system operations.
  • Manages system upgrades, patches, and performance tuning in collaboration with database and infrastructure staff.
  • Coordinates system backups, restores, and security protocols with the Database Administrator and Infrastructure team.
  • Monitors ERP system health and performance to ensure availability, reliability, and data integrity.
  • Develops, manages, and maintains integrations between Jenzabar and third-party systems to ensure seamless data flow and system interoperability.
  • Partners with functional departments (Finance, HR, Student Services, Institutional Research, etc.) to identify system improvement opportunities that enhance operations and reporting.
  • Coordinates testing, validation, and deployment of new functionality, upgrades, and integrations.
  • Assists in developing and refining workflows and automation to increase ERP efficiency and user satisfaction.
  • Collaborates with vendors and IT staff to resolve technical issues and optimize system integrations.
  • Provides Tier 2 and Tier 3 technical support for ERP-related issues, including user access, system performance, and data integrity concerns.
  • Analyzes and resolves system errors or malfunctions, escalating complex issues as necessary.
  • Troubleshoots integrations and scripts to ensure data accuracy and process efficiency.
  • Assists departments in creating, validating, and troubleshooting ERP-based reports and dashboards.
  • Provides training, guidance, and documentation to IT staff and functional users on ERP tools and procedures.
  • Develops and maintains technical, process, and procedural documentation for ERP operations, maintenance, and change control.
  • Supports IT leadership in strategic planning for ERP growth, enhancements, and migrations.
  • Participates in planning and testing for major system changes, upgrades, or projects.
  • Ensures compliance with institutional, state, and federal data-security and privacy standards (FERPA, HIPAA, and other applicable regulations).
  • Conducts periodic access and permissions reviews to maintain data confidentiality and system integrity.
  • May participate in College committees and cross-departmental projects.
  • Engages in professional development activities to maintain current knowledge of ERP technologies, system administration, and best practices.
  • Supports other IT functions during scheduled maintenance or high-demand periods.
  • Performs other duties as assigned.
  • Education - a Bachelor's degree in Information Technology, Computer Science, Information Systems, or a closely related field is required.
  • Experience - a minimum of three (3) years of progressively responsible experience administering, maintaining, or supporting enterprise resource planning (ERP) systems, preferably Jenzabar EX, CX, or J1.
  • For assignments requiring operation of a motor vehicle, possession of a valid Oregon Driver's License or the ability to obtain one within 30-days of employment, and maintenance of an acceptable driving record are required.
  • Manual dexterity and coordination are required for the majority of the daily work period (approximately 70-75%), which is spent sitting while operating computers, keyboards, 10-key devices, and other standard office equipment.
  • While performing the duties of this position, the employee is frequently required to sit for extended periods, type, and perform repetitive hand and wrist motions.
  • This position requires effective verbal and written communication abilities.
  • Master's degree in Computer Science, Information Systems, or a related field.
  • ITIL Foundations 4 or comparable certification.
  • Experience in a higher education, or comparable complex environment.
  • Rogue Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program.
  • Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan.
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