eRecorder/Counter Clerk

Montgomery County•Norristown, PA

6d•Onsite

About The Position

The eRecording/Counter Clerk performs various clerical functions that require considerable judgment, experience and responsibility. This work involves determining if a document is recordable, partial indexing, cashiering, handling monies, determining the correct fees, reconciling a cash drawer, preparing documents to be scanned and customer relations. This is an entry level position. The successful candidate will have exceptional customer service skills and enjoy working with the public. The candidate will receive on–the-job training in recording electronic and paper documents, while identifying document types, pulling microfilm when necessary and looking up real estate documents in our system and using our internal computer programs. This position is responsible for using advanced technology to record and price documents received electronically and in paper format from the general public, attorneys, title searchers, and others. Strong computer skills are highly desired.

Requirements

High School Diploma or Equivalent Degree
Two years of experience performing general office duties such as computer skills, filing, answering the phone and dealing with the public
Team player with an ability to help out across the office
Exceptional customer service skills
Enjoy working with the public
Strong computer skills

Nice To Haves

College courses or Associated Degree
General knowledge of land records
A good sense of humor
Ability to travel on a voluntary basis for community events

Responsibilities

Use software to electronically receive and evaluate documents presented for recording
Monitor multiple queues to track and record documents within the Recorder of Deeds system
Review documents and determine if the instrument is recordable within the standards of the Recorder of Deeds office and recording law
Check for necessary information on the County Tax label, such as parcel identification number and ownership
Enter information used to calculate fees and taxes and confirm that the accompanying payment is accurate
Answer questions either by phone or in person from customers who are in the process of preparing documents prior to their submission for recording
Ensure that documents are processed according to established procedures, regulations and statutory requirements
Be familiar with the statutory regulations for the recording of documents in Pennsylvania
Swear in Notary applicants and cashier their payments to our office
Return documents received by mail, including UPS and Federal Express, which are not recordable with a checklist of changes required
Be available to record, search or assist in generating a Veteran Photo ID card
Provide counter assistance to the general public, attorneys, title agencies, Sheriff’s Office, Assessment Office and others
Accept recording and tax payments and use an electronic cash drawer
Process receipts, charge appropriate fees, and receive payments via electronic means, cash, check or credit card
Account for and issue receipts for checks for filings received through the mail, including Federal Express and UPS
Assist customers at the counter with general information questions and direct customers to the public search area for assistance in looking up information
Answer questions about how to file a Deed, Mortgage, Military Discharge, etc.
Explain Recorder of Deeds processes
Refer highly specialized questions to the proper supervisor
Refer to supervisor as needed to discuss and resolve problems pertaining to document order/information/acceptance, system malfunctions, etc.
Cover front desk and phones when necessary to assist customers
Cross-train on various duties of indexing, redacting, and database additions/corrections
Trouble-shoot basic technical issues