ER Veterinary Hospital Manager

Emergency Veterinary Care Center•Westville, IN

4d•Onsite

About The Position

Emergency Veterinary Care Centers (EVCC) is a rapidly growing group of emergency veterinary hospitals with 6 locations across the Midwest. Our mission is to continue to expand into and support communities who need us the most—where pet owners don’t have access to 24/7 vet care. We believe in providing exceptional, around-the-clock care—because emergencies don’t just happen between 9-5. At EVCC, we genuinely care about whoever walks through our door; whether it be a sick pet, their parent, or one of our own team members. We’re a veterinarian-led company that truly values the perspectives and leadership of our DVMs. Started by 36 area general practice veterinarians—the majority of whom remain involved with EVCC today—we’re proud of the collaborative environment that exists in all our locations. Because let’s face it; while emergency veterinary care is an exciting and fulfilling field, it’s not easy. That’s why we take extra special care of our team members through continuing education opportunities, promotion possibilities, and a supportive work environment you can be proud of.

Requirements

2+ years of leadership experience
An associate degree, or an equivalent combination of college-level coursework and relevant experience, is required
Demonstrated experience working at the Veterinary Assistant level is required
A servant leadership approach focused on collaboration, support, and growth
Excellent interpersonal, communication, and customer service skills
Strong organizational skills with the ability to multitask and adapt quickly, and to meet deadlines under pressure
Professionalism and the ability to engage with all levels of the organization
Commitment to working a minimum of 40 hours per week on-site
Flexibility to meet the needs of the hospital, which includes after-hours and weekend coverage as needed

Nice To Haves

a bachelor’s degree is preferred
candidates with active credentialing as a Veterinary Technician (CVT, RVT, or LVT) are preferred
Emergency veterinary experience preferred

Responsibilities

Lead hospital operations and team development to ensure quality patient care, operational efficiency, and a strong, service-oriented culture.
Provide the tools, training, and support that teams need for clinical success, process improvement, and sustainable operations.
Lead scheduling, conflict resolution, and performance management, including coaching, feedback, and professional development.
Collaborate cross-functionally to influence financial decisions, address client/referral concerns, and promote continuous growth for all team members.
Ensure that the team has the tools, resources, and support needed.
Coach team members in process improvement to drive efficient, sustainable operations.
Develop and manage schedules based on workflow and hospital needs.
Collaborate across departments and with the Medical Director on operations, purchasing, and strategic planning.
Guide financial decisions for the department and recommend necessary equipment and supplies.
Lead organizational change and foster a culture of teamwork, service, and accountability.
Deliver effective onboarding, training, and continuous performance coaching for all team members.
Provide annual written performance reviews with individualized development plans.
Resolve team and client concerns through effective conflict resolution and collaboration.
Attract, retain, and grow exceptional team members by promoting meaningful work and career development.
Split time between clinical and administrative responsibilities, with at least 50% dedicated to administrative duties (adjusted based on hospital size, number of direct reports, and staffing).