ER Unit Secretary - 7AM-7PM

Columbus Community Hospital • Columbus, TX

5h • $0 - $15 • Onsite

About The Position

The ER Unit Secretary is responsible for providing excellent customer service and patient relations in a fast-paced emergency room environment. This role involves managing patient registration, handling payments, and maintaining accurate records while ensuring patient confidentiality and compliance with HIPAA regulations.

Requirements

• Excellent customer service and patient relations skills.
• Strong verbal and written communication skills with the ability to interact professionally with patients, families, visitors, and healthcare staff.
• Proficient in electronic medical records (EMR), patient registration systems, and basic computer applications.
• Strong attention to detail and accuracy in data entry and documentation.

Nice To Haves

• Minimum one (1) year of experience in a hospital, emergency department, physician office, or healthcare setting.
• Experience registering patients, obtaining signatures on required forms, and collecting demographic information.
• Experience verifying insurance coverage and obtaining insurance authorizations when applicable.
• Experience collecting patient payments and balancing daily cash or payment transactions.
• Experience answering phones, greeting patients, directing visitors, and responding to inquiries.
• Experience handling sensitive situations with empathy, professionalism, and discretion.
• Previous emergency room or acute care registration experience.

Responsibilities

• Obtain patient registration information, required consent forms, and signatures accurately and efficiently.
• Collect, verify, and update insurance information and identification documents.
• Process patient payments, co-pays, deductibles, and issue receipts.
• Manage multiple tasks in a fast-paced emergency room environment.
• Maintain confidentiality and comply with HIPAA regulations.
• Perform data entry and documentation with attention to detail and accuracy.
• Answer phones, greet patients, direct visitors, and respond to inquiries.
• Handle sensitive situations with empathy, professionalism, and discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED