ER Registration/Scheduler - Evening Shift

Glacial Ridge Hospital District•Glenwood, MN

18h•$20 - $28

About The Position

Glacial Ridge Health System is seeking an ER Registration/Scheduler to gather all information necessary on each and every admission and make sure that all information is accurate and accurately keyed into the computer while answering the switchboard and routing calls to the proper extensions. Assist outreach schedulers as needed, and work on projects as directed. This position is Monday – Friday, 3:00 pm – 11:30 pm, and every 5 th weekend/holiday rotation.

Requirements

Must have a strong background in customer service.
Must have experience with personal computers and the ability to be trained to operate certain software applications.
Must be friendly, courteous, responsible, and well-groomed.
Ability to read and communicate effectively.
Strong written and verbal skills.
Basic computer knowledge.
Decision-making and problem-solving.
Team building.
Must adhere to HIPAA confidentiality standards.
Must adhere to the Keys to Heartfelt Care.
Must be able to perform the physical requirements of the position.

Responsibilities

Register patients, verify and update necessary demographic information.
Answer and direct incoming phone calls and messages as necessary.
Use the paging system as necessary.
Verify patient insurance eligibility and benefit coverage.
Call patients for an appointment reminder and give patients verbal instructions if needed.
Effectively communicate with nursing staff regarding ER patients; including, but not limited to patient complaints, registration status (amount of time until the patient will be able to see the nurse), visitors or family members waiting to see patient, if you are waiting for confirmation of ambulance transfer, etc.
Direct and/or accompany visitors to patients as appropriate and inform visitors of hospital regulations as necessary.
Cross-train for hospital reception / outreach admissions.
Report to DON or Charge Nurse any situation that is a hazard to patient safety.
Work the ER weekend/holiday rotation as assigned.