Er Registration Representative

Johnson Memorial Hospital•Franklin, IN

9d•Onsite

About The Position

Completes the registration of patients into the hospital computer system according to hospital procedures. This includes performing bedside registration for Emergency Room patients, pre-registering and registering patients for direct admission, scheduled admissions, outpatient surgeries, and outpatient ancillary services to allow timely and accurate billing. The role also involves verifying and assuring accurate documentation of financial and demographic information, updating the computer system, and making copies of insurance cards. The representative explains and obtains signatures for consent forms, witnesses signatures, and scans all necessary documents. They enter certification and referral information, scan orders, and obtain pre-certification, referrals, and prior authorizations within 24 hours of admission or the next working day. The role requires coordination with the Case Management Department and Patient Access Specialists to ensure accurate benefit program execution and verification. Additionally, the representative collects co-pays/deductibles for ED services, functions as a Cashier when needed, accepts payments for deposits and services, and issues receipts. They may also assist with the Hospital Switchboard, respond to codes, and carry a responding phone when no dedicated operator is on duty. All activities must comply with applicable laws, regulations, standards, and hospital policies, including Blood and Body Substance Precautions. Finally, the representative escorts patients to their assigned nurses’ station or directs them to ancillary departments upon completion of registration.

Requirements

High school diploma or equivalent required.
Previous CRT experience preferred.
Previous experience in hospital admitting department or previous clerical experience in a medical setting preferred.

Responsibilities

Completes the registration of patients into the hospital computer system according to hospital procedures.
Performs bedside registration for Emergency Room patients.
Pre-registers and registers patients for direct admission, scheduled admissions, outpatient surgeries and outpatient ancillary services.
Verifies and assures accurate documentation of financial and demographic information.
Updates computer system if needed and makes copies of insurance cards for appropriate departments.
Explains purpose of and obtains signatures for all consent forms and witnesses signatures of patients and responsible parties.
Scans all forms for consent to treatment, financial forms, insurance cards, Photo ID's, HIPAA revalidation forms, ABN forms, and etc.
Enters PA # and pre-cert number from insurance certification/referral letters-scans letters into system.
Scans the PATA orders into system, plus some off-site registrations into system.
Obtains pre-certification, referrals and prior authorizations on all hospital admissions, ER managed care, same day surgeries and required ancillary services within 24 hours of admission or next working day.
Keys all required certification information into hospital computer systems.
Coordinates with Case Management Department to ensure accurate execution of third party benefit program activities to best benefit the patient.
Coordinates with Patient Access Specialists to provide accurate information to facilitate verification of benefits.
Collects co-pays/deductibles for ED services.
Functions as Cashier during hours when the Cashier's office is closed.
Accepts payment for admission deposits and patient valuables and accepts payment for current and past medical services and issues a receipt to the patient.
Assists with coverage of Hospital Switchboard, responds to codes, carries responding phone on person when no dedicated switchboard operator is on duty.
Performs related miscellaneous duties as assigned by supervisor.
Conducts all activities in compliance with applicable laws, regulations, standards and hospital policies and procedures including Blood and Body Substance Precautions.
Escorts patients to assigned nurses’ station or directs to ancillary department upon completion of registration process.